E Commerce Customer Service Support ( AMAZON )

Diveristech is seeking an eCommerce Customer Service Specialist to join a 10 Person eCommerce team, reporting directly to our Customer Support Manager

Essential Job Functions:

# Provide Email Customer Support - Answer Online Customer Questions ( Technical & General Inquiries )

# Deal with 1 to 3 Star Reviews ( Search online to find Customers / Send Samples / Have mistaken reviews Removed )

# 24 / 72 Customer Support Emails

# Customer Complaint resolution. Where customer makes a negative claim about any of our products work with our Purchasing and Quality Dept to have samples Tested

# Deal with Critical Star Reviews eg. contact customer/ open a case / leave a comment

# Send Replacement Parts by Seller Central FBA & China Post

# Deal with Customer Received Query email/warranty

# Reply to "Can You Answer This Question?" emails

# Request a Product Review after Sending a Replacement

Overview: Keep Customers Happy - Data Analysis & Run Reports - Quality trend reports. Support all Retail Customer service; including answering all email questions, refunds, returns, and exchanges on all AMAZON E-Commerce platforms

Report to Technical Manager