English Speaking Coordinating Specialist in Call Centre (Based in China)
International SOS
International SOSChina - BeijingUpdate time: September 14,2019
Job Description
Major Responsibilities 工作职责:
1. Ensure incoming calls are answered promptly, appropriately and courteously.
2. To be the first point of contact for the customers, stakeholders such as service providers, and colleagues.
3. To document all matters related to each customer assistance service request.
4. To play the role as coordinator role in the course of service delivery to our clients.
5. To ensure adherence to standard Customer Service Standards and Procedures set by Company or Client.
6. Provide quality assistance service solutions to the customers.
2. To be the first point of contact for the customers, stakeholders such as service providers, and colleagues.
3. To document all matters related to each customer assistance service request.
4. To play the role as coordinator role in the course of service delivery to our clients.
5. To ensure adherence to standard Customer Service Standards and Procedures set by Company or Client.
6. Provide quality assistance service solutions to the customers.
与专业的医疗及安全专家合作，联络全球合作伙伴，为客户提供7×24小时在线医疗及差旅安全咨询、援助服务
• 多语言工作环境：从事这份工作的你将体验到多语言的工作环境，从此英语于您不再是一纸成绩证明，而是拿得出手的援助利器，可以救人于危难
• 独一无二的收获：从事这份工作的你将置身于一个真正的国际化平台，全球26个援助中心的同事与你一同服务全球会员，我们的平台会放大你的能力，你身在北京、曼谷也能援助四方
• 灵活的工作时间：从事这份工作的你可以灵活安排休息时间，排班制度会让您提前知晓自己的上班时间，通过调休享受到淡季出游的完美体验
• 有意义的工作：从事这份工作的你将不是一位传统呼叫中心里的客服人员，你的沉着冷静会给焦灼的遇难者带去慰藉；你的细致果断会为无措的受困者化险为夷；
Qualification职位要求
1. High English and Chinese proficiency. Able to speak, write and type in English and Chinese fluently (to be able to liaise with Chinese speaking associates)
2. Bachelor degree and above;
3. Strong communication skills;
4. Customer oriented and able to multi task
5. Available to work in a 24/7 call centre
6. Strong computer literacy (MS Outlook, Word, Excel, net portals).
7. Call centre experience preferred but not a necessity as training will be provided.
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