Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek ---- so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.

The qualified candidate will be responsible for overall CrossLab LPS Business within Ireland such roles and responsibilities will include;

• Achieving customer service performance measures and deliverables by leading through project management, cross-functional internal and external teams.
• Anticipates customer needs, investigates underlying causes and identifies short term or long term sustainable solutions.
• Creates and executes program and project management plans for assigned accounts.
• Ensures the success of the overall CrossLab LPS Business and service levels at assigned customer engagements
• Works with pre sales to ensure commercial viability of LPS contracts and their successful implementation, while optimizing pricing and value for Agilent and their customers.
• Works with the Service Supplier Manager to ensure effective implementation of supplier management service levels and quality.
• The Project Manager will be responsible for making sure program deliverables consistently meet all regulatory requirements.
• Analyzes performance metrics and drives ongoing process improvement at assigned accounts
• Works with Local Service Delivery Managers to determine training needs and develop training paths for delivery agents within the LPS product portfolio
• Works with Local Service Delivery Managers to analyze and optimize delivery channel mix at assigned account and ensures profitability enhancement measures are in place.
• Interacts and works closely with external service delivery partner companies to ensure services, delivery on time and quality levels are met
• Generate ad hoc reports or standard reports to effectively manage and communicate to account management
• Conducts regular formal performance internal and external reviews with assigned account management
• Measures, monitors and improves customer satisfaction