Responsibilities
1. Response to client request online or any other support timely by Email or online chat way to make sure a high quality feedback received from client;
2. As the standard of the client service to figure out the issues from clients and deliver the best user experience;
3. Collect the request from the clients and could cross work with stakeholders like product team or technical team;
4. Improve our SOP and fix the FAQ necessity as request;
5. Any other task assigned from the client support team leader.

Job Requirements:
1. At least 1 year’s custom support working experience and financial or e-commerce industry would be a plus;
2. Bachelor degree or above;
3. Could communicate commercially in Oral English and writing Email or reply the messages in English fluently and have any English language certification would be a plus;
4. Kindly personality and warm-hearted and detail orientation;
5. Could handle multiple tasks in the high-pressure work status and keep a professional attitude and strong team work spirit would be a plus.

About Phemex
Phemex is the Fastest Crypto Exchange and Futures Trading Platform. Led by 8 former Morgan Stanley Executives, Phemex's goal is to build the worlds most trustworthy cryptocurrency derivatives trading platform. We see ourselves becoming a leading financial services provider in this industry, one that is unrivaled in trustworthiness, honesty, and integrity. From day one, our mission was and will always continue to be the empowerment of individuals. We want everyone in this world to have access to the right set of tools that will allow them to manage risk efficiently and trade simply.