Position Accountabilities:

• Initiate and follow up on process improvement, internal as well as external.

• Work closely with partners in the supply chain network.

• Respond timely and in a proper way to various requests including inquiries, complaints, etc.

• Analyze various data and provide respective reports.

• Ensure correct track & trace information is provided to customer through proper management of supply chain partners.

• Manage operational issues and provide reporting accordingly.

• Handle all operational exceptions to achieve customer satisfaction.

• Present monthly performance review to management and follow-up on agreed action items.

• Perform any special duties or projects assigned by management.

• Ensure 100% data integrity and proper management of information.


Relevant Education Background, Hard Skill, Knowledge and Experience:

• Bachelor degree or higher, preferably in Logistics Management/ SCM/ Transport Management.

• Solid logistics knowledge and industry background.

• Minimum 5-8 years' experience in transport related customer service function and/ or operations.
  

上班地址：西藏中路268号来福士广场办公楼