When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, and you’ll be valued and recognized for your performance. With talented managers and inspiring coworkers to support you, you’ll find the resources and opportunities to make significant contributions to the world.

The Materials and Structural Analysis Electron Microscopy (EM) business enables customers to find meaningful answers to questions that accelerate breakthrough discoveries, increase productivity, and ultimately change the world. The EM business designs, manufactures, and supports the broadest range of high-performance microscopy workflows that provide images and answers in the micro-, nano-, and picometer scales.

Combining hardware and software expertise in electron, ion, and light microscopy and with deep application knowledge in the Materials Science, Life Sciences, and Semiconductor markets, the worldwide Electron Microscopy employees are dedicated to customers' pursuit of discovery and resolution to global challenges.

How will you make an impact?

The Field Service Apprentice Engineer for the Materials and Structural Analysis Division (MSD) of Thermo Fisher Scientific is responsible for performing the on-site installation, servicing and repair of complex equipment and systems. Engineers investigate and improve operational quality of system equipment; instruct customers in the operation and maintenance of the system; serve as company liaison with customer on administrative and technical matters for assigned projects; and conduct on-site installations of the full range of Thermo Fisher Scientific electron microscopy systems and their associated options.

Each Field Service Apprentice Engineer’s development is top priority during this year-long program, and the individual is engaged in a mentorship program to prepare for a successful career in field service through regular mentorship, formalized and on-the-job training, and experience with senior level field service engineers.

What will you do?

• Conduct on-site installation of complex equipment and follow testing procedures to ensure proper working order
• Conduct on-site scheduled planned maintenance visits
• Provide troubleshooting and repair support for customers and other field service personnel
• Cultivate and develop positive working relationships with customers, system users and company personnel
• Travel, often on short notice, to customer sites to resolve problems or support other field service personnel
• Complete and submit field service reports
• Provide training for customers and users on system maintenance
• Provide feedback to product quality teams
• Provide appropriate input in writing updating and correcting various system documentation
• Provide input for various reports including identifying and isolating unique problems with system
• Act as a subject expert and resource for training

How will you get here?

• University degree or equivalent combination of education and technical experience

Knowledge, Skills, Abilities

• Excellent technical aptitude in electronics, mechanics, vacuum, and software
• Able to read and interpret electrical schematics
• Proven ability to troubleshoot complex systems and subsystems down to component level
• Analytical problem-solving skills and hands-on approach
• Excellent interpersonal and communication skills
• Literate in Windows software environment
• Cultivate and develop positive working relationships with customers, system users, and company personnel.
• Must have ability to obtain a valid passport and travel regionally and internationally as required
• Must possess a valid driver’s license
• Physical requirements include the ability to lift up to 50 lbs.

At Thermo Fisher Scientific, each one of our 75,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.