The Field Service Engineer [CDSEM] position reports to the Nanotechnology Service and Support Manager and is responsible for all hardware support issues for all assigned accounts.

Responsibilities include:

• Primary installation and hardware support for all assigned accounts and responds per all warranty and/or contract terms defined.
• Account responsibilities may dictate participation in rotating 24x7 work schedule.
• Establish and maintain lines of communication with all CDSEM Field Service Engineering (FSE) personnel in Advantest America - relating to all CDSEM technical issues. Involve Expert FSE per escalation guidelines and Japan R&D as required towards problem resolution.
• Responsible for all administrative duties associated with service tracking and parts logistics directly related to the support task(s). Responsible for all time and expense entry related to the position.
• Responsible for completing all required FCO's (Field Change Orders) and software upgrades.
• Attend all required and necessary training (both internal and external) to keep skills at the highest level possible.
• Responsible for reporting all customer account updates to Management per frequency dictated or prior as urgency and sensitivity dictates.
• Support other CDSEM FSE's in technical escalations as required. Support FSE's in CDSEM System installs (especially new sites, new systems etc.).
• Provide additional back up support to FSE during high load periods and for scheduling flexibility in supporting customers.
• Travel to various customer sites, as required, supporting customer installations, troubleshooting, maintenance and various service support related duties.