Field Service Engineer, Isotope Ratio Mass Spectrometry - US, Remote
US - California - San Francisco, US - Massachusetts - Boston, US - Texas - AustinUpdate time: February 20,2020
Job Description

When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.

How will you make an impact?

As a Field Service Engineer you are responsible for managing all aspects of field service support and customer relationship management. The candidate should have a thorough knowledge and understanding of the principles and applications of isotope ratio mass spectrometry. Services provided include installation, corrective and preventative maintenance. Products include Thermo Fisher IRMS instruments Delta V, MAT 253 Plus, peripherals including, EA IsoLink, GC IsoLink. You must live close to a major airport.

What will you do?

  • Actively promotes and sells installations, extended service contracts, preventative maintenance, time & material service, service parts kits and consumables, service training, validation, and wireless monitoring services.
  • Advises customer of new products and upgrades and passes sales opportunities to account representatives.
  • Partner with account representative to conduct joint safety inspections and product shows.
  • Support area trade shows by providing set-up and tear-down support when required.
  • Ensures customer satisfaction through excellence in repair and support of customers’ products.
  • Maintains communication with customer to ensure understanding of status, cost, and scheduling of all aspects of the service event.
  • Provides rapid, courteous, and knowledgeable response to all customers inquires.
  • Schedules and delivers thorough preventative maintenance service to ensure maximum uptime of customer equipment.
  • Serves as customer advocate and manages escalation of unresolved customer or technical issues to Management, Service Product Specialists, and Quality.
  • Provides customer product operation training and technical support to in-house repair technicians as required.
  • Submits accurate and detailed service orders, time sheets, expense reports, quality feedback in a timely manner and maintains records per organizational policy.
  • Adheres to all corporate and service division policies regarding safe work practices and service vehicle operation.
  • Provide territory cross-coverage and depot repair support as required.
  • Supports the Quality System and Quality Policy by following procedures/work instructions and creating records to meet the requirements of the Quality System Regulation and ISO registration.
  • Assists Accounts Receivable Department in collecting past due invoices.
  • Maintains spare parts inventory, tools, manuals and test equipment.
  • Attends new product technical and introduction training, advanced and update training, and regional/national service meetings as required

How will you get here?

Education

  • BS degree in Life Sciences, Electronics or equivalent experience.
  • Background in Chemistry or Biochemistry preferred

Experience

  • 5+ years of Field Service or relevant Industry experience.

Knowledge, Skills, Abilities

  • Must have valid driver license
  • Must have a record of safe and competent driving as demonstrated on state Motor Vehicle Records, and must not have a current license suspension or revocation.
  • Domestic travel up to 70%
  • Ability to work overtime and/or outside regular business hours, and/or on-call work
  • Regularly lift and/or move up to 50 pounds; and occasionally lift and/or move 100+ pounds

At Thermo Fisher Scientific, each one of our 70,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.

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