Job Description:
1. Provide good customer service, quickly handle and accurately reply to customers' phone calls/ chat messages/emails, including providing pre-sale consultation, order tracking information and answering after-sales issues;
2. Properly handle customer complaints and disputes, improve customer satisfaction and account favorable rates, and maintain good account status，improve CRM team service quality;
3. Collect customer-related data, participate in customer service satisfaction promotion planning and implementation;
4. Give feedback to superiors about questions or solutions collected, communicate with relevant departments, and improve team efficiency and overall coordination;
5. According to the company's business plan, implement activities to increase customer conversion rate, repeat purchase rate, and customer loyalty;
6. Complete other work arranged by supervisor efficiently.

Requirements:
1. Full-time work is required;
2. German speaker is required;
3. Bachelor's Degree or above is required;
4. Being familiar with E-commerce will be a plus;
5. Experience working in China will be a plus;
6. Above one year working experience in customer service area will be a plus;
7. Good patience and teamwork spirit, strong learning and execution ability, great sense of responsibility.

Benefit:
1. Provide assistance in working visa apply;
2.12k-16k/month (before tax), negotiable based on the quality of work;
3.8 hours/day, 2-day weekend, official holiday;
4. Provide Housing allowance, Meal subsidy, Annual home visit bonus;
5. Provide Insurance, Annual physical examination;
6. Festival gift, Monthly birthday party, Daily afternoon tea and snack time.

Address： No. 198-19 Songshan South Road, Dongfang Building 6F, Suite 601, Erqi District, Zhengzhou City