When you’re part of Thermo Fisher Scientific, you’ll do challenging work, and be part of a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of more than $24 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world.

To support our team in Darmstadt we are looking for a German and English speaking Customer Care Administrator (m/f/d) – Service Administration
 
Location
Darmstadt, Germany
 
How will you make an impact?
 
As a Senior Service Support Representative you will contribute to customer satisfaction and take care of meeting our customer’s needs. You impact customer satisfaction directly by meeting or exceeding customer's expectations in all contacts with the Service Operations team. You will contribute to make sure we are achieving our sales and service plans and forecasts by ensuring the timely and accurate processing of service quotes, orders, contracts and tenders.
 
 
What will you do?        
 

• First point of contact for our external and internal customers, with all service related requests, ensuring these are managed within Service Level Agreements (SLA) and Key Performance Indicators (KPI) using multiple systems within the Thermo Fisher Scientific business.
• Supports Service Manager, team lead and colleagues in the field with general admin tasks to remove admin from the field colleagues as directed
• Working together with several different departments, e.g Finance, Customer Care and contract team

 
How will you get here?
 

• Experience in a customer contact or order administration role, preferably in a fast changing environment
• Basic Understanding of a service business and customer experience

 
Knowledge, Skills, Abilities

• Excellent communication skills in English and German. French language skills would be beneficial but not a must
• Excellent administration skills, organizational aptitude and the ability to plan and time manage various tasks
• Computer literate - 'Microsoft Office' – Word, Excel, PowerPoint

At Thermo Fisher Scientific, each one of our 70,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer. 
 
Apply today! http://jobs.thermofisher.com
 
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.