Global Accounts Sales Support and Operations Specialist
LenovoBuenos aires city, buenos aires autonomous city, argentinaUpdate time: April 14,2021
Job Description
Position Description:
There are currently 542 accounts in the Global Account segment. The list of
accounts in the segment roughly align with the Fortune 500. They have global
capability requirements and have employees and business in multiple
geographies. Microsoft, SAP, IBM, Bayer, Coca Cola, Toyota, HSBC are among our
loyal customers.
These customers are treated with a special and unique program whereby they
have their own account teams and additional dedicated teams around the world
providing consistent customer coverage and support to ensure customer
satisfaction.
Sales Support and Operations (SOS) Specialist works closely with the Account
Teams from around the world and acts as the single point of contact for global
operational back-end execution on their assigned accounts. The candidate will
be responsible for processing, documenting and communicating all ISR and
GPM/IPM requirements, tracking all issues to closure. In addition, the role
will require to work closely and coordinate activities with related teams such
as BTIT, Product and Pricing to assure appropriate coverage and support aiming
to contribute to customer satisfaction. In addition, the SOS Specialist will
serve as operational feedback source and support to the GA Capabilities team
for building future capabilities.
Sense of urgency and effective communication are vital to this role and
success depends on a candidate’s experience with change management, quality
assurance, and issues resolution.
Main Responsibilities:
– Creation of local country versions of customized products during product
transition
– Renewal of Multi-Country & Regional quotations
– Customers catalog creation and delivery using CRM (SAP), as well as,
maintaining catalog quality and improvement to ensure excellent customer
service and customer experience.
– E2E ownership and troubleshooting assistance of any back-end operational
matter raised by the account team
–Identify & implement process improvements to increase the team efficiency &
effectiveness. Help develop top quality procedures and control check points to
proactively find errors and gaps.
The candidate will manage multiple tasks and processes and must be able to
effectively prioritize and produce accurate and timely results on a consistent
basis. The SOS Specialist must be an enthusiast constantly striving to improve
the processes that serve as the foundation for the global business. Our end
goal is to make the lives of both our internal and external customers’ easier.
The nature of our work puts us in contact with people around the globe with
very diverse interests and backgrounds. This is fundamental for our mission of
driving industry-leading operational excellence across our shared platform of
IDG, DCG, and Moto offerings
#### Position Requirements:
• Positive attitude and the ability to work in a collaborative and energetic
environment building strong relationships.
• Ability to work under pressure, meet deadlines with minimal guidance and
deal with ambiguity.
• Must possess strong problem-solving skills and multi-dimensional data
modeling skills.
• Innovative and creative, ability to engage others regarding new ideas and
projects.
• Self-driven, proactive working and goal oriented.
• Ability to work effectively and drive their own agenda, projects, and
results
• Excellent organization skills - documentation
• 2+ year of experience in similar companies/position is preferred.
• Bachelor’s Degree (in progress/finalized)
• Advanced English level, written and oral (Exclusive)
• Intermediate to advance Microsoft Excel and PowerPoint skills.
• Experience working with diverse teams.
We are an Equal Opportunity Employer and do not discriminate against any
employee or applicant for employment because of race, color, sex, age,
religion, sexual orientation, gender identity, status as a veteran, and basis
of disability or any federal, state, or local protected class.
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