Global Accounts Sales Support and Operations Specialist
LenovoBuenos aires city, buenos aires autonomous city, argentinaUpdate time: April 14,2021
Job Description
Position Description: There are currently 542 accounts in the Global Account segment. The list of accounts in the segment roughly align with the Fortune 500. They have global capability requirements and have employees and business in multiple geographies. Microsoft, SAP, IBM, Bayer, Coca Cola, Toyota, HSBC are among our loyal customers. These customers are treated with a special and unique program whereby they have their own account teams and additional dedicated teams around the world providing consistent customer coverage and support to ensure customer satisfaction. Sales Support and Operations (SOS) Specialist works closely with the Account Teams from around the world and acts as the single point of contact for global operational back-end execution on their assigned accounts. The candidate will be responsible for processing, documenting and communicating all ISR and GPM/IPM requirements, tracking all issues to closure. In addition, the role will require to work closely and coordinate activities with related teams such as BTIT, Product and Pricing to assure appropriate coverage and support aiming to contribute to customer satisfaction. In addition, the SOS Specialist will serve as operational feedback source and support to the GA Capabilities team for building future capabilities. Sense of urgency and effective communication are vital to this role and success depends on a candidate’s experience with change management, quality assurance, and issues resolution. Main Responsibilities: – Creation of local country versions of customized products during product transition – Renewal of Multi-Country & Regional quotations – Customers catalog creation and delivery using CRM (SAP), as well as, maintaining catalog quality and improvement to ensure excellent customer service and customer experience. – E2E ownership and troubleshooting assistance of any back-end operational matter raised by the account team –Identify & implement process improvements to increase the team efficiency & effectiveness. Help develop top quality procedures and control check points to proactively find errors and gaps. The candidate will manage multiple tasks and processes and must be able to effectively prioritize and produce accurate and timely results on a consistent basis. The SOS Specialist must be an enthusiast constantly striving to improve the processes that serve as the foundation for the global business. Our end goal is to make the lives of both our internal and external customers’ easier. The nature of our work puts us in contact with people around the globe with very diverse interests and backgrounds. This is fundamental for our mission of driving industry-leading operational excellence across our shared platform of IDG, DCG, and Moto offerings #### Position Requirements: • Positive attitude and the ability to work in a collaborative and energetic environment building strong relationships. • Ability to work under pressure, meet deadlines with minimal guidance and deal with ambiguity. • Must possess strong problem-solving skills and multi-dimensional data modeling skills. • Innovative and creative, ability to engage others regarding new ideas and projects. • Self-driven, proactive working and goal oriented. • Ability to work effectively and drive their own agenda, projects, and results • Excellent organization skills - documentation • 2+ year of experience in similar companies/position is preferred. • Bachelor’s Degree (in progress/finalized) • Advanced English level, written and oral (Exclusive) • Intermediate to advance Microsoft Excel and PowerPoint skills. • Experience working with diverse teams. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.

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