Are you a born solutionist and have a positive can-do attitude? Then we are looking for you!

Advantest is expanding the "Global Support Expert" team, tasked to provide technical support to end customer for Advantest V93000 instruments in the growing automotive business. Global Support provides the highest point of escalation (3rd Level) and has close relationship with end customers and field engineers. The team ensures new products - designed in R&D centers around the world - adhere to "Design For Supportability" (DFS) guidelines.  

Job Duties and Responsibilities: 

As a Global Support Engineer, you will provide support to customer of our products. Being the highest point of escalation for our customer you will deliver technical solutions to address the customer needs.  

You will utilize diverse skills, from strong tactical execution up to cross functional project management to solve customer issues in a timely manner.   

• Recognized as global technical support expert for Advantest Semiconductor Test Systems 
• Accountable for global technical escalation management 
• Responsible to define and measure support requirements for new Advantest product developments ensuring supportability at lowest support cost 
• Providing subject matter expertise in defining Service and End User documentation and training for new products
• Conducting training and propagate knowledge to all regional service organizations 
• Responsible for installed base product quality, reliability and compatibility 
• Responsible to enhance effectiveness and efficiency in delivering support to end customer