Guest Services Attendant (Bell Person), Full Time

Do great things with great people and come be a part of our story.

Make something incredible. Your future.

This is an exciting opportunity to join the team at Fairmont Pacific Rim. Be a part of a progressive hotel that embraces the culture and vibrancy of Canada’s most beautiful city - Vancouver. Distinctly West Coast, the hotel delivers unique experiences through creativity, artistry, and elevated hospitality, while remaining at the forefront of elevating the art, music and fashion programming in the city.

A smile and helping hand is what our Guests will experience as you personally greet them on their arrival. As a Guest Services Attendant with Fairmont Hotels & Resorts, your knowledge of the hotel and the professionalism you display will create a sense of “welcome” like no other.

Summary of Responsibilities: Reporting to the Guest Services Manager, responsibilities and essential job functions include but are not limited to the following:

• Responsible for the delivery of Guest’s to their room, luggage, messages and any other items for delivery within the Hotel
• Consistently offer professional, friendly and engaging service
• Ensure the timely and efficient transfer of luggage to and from the guest’s room
• To ensure the guest is familiar with their room upon arrival ie. temperature control
• To provide parking options and safely park any valet vehicles
• Maintain a presence in the Lobby when not delivering luggage to guest rooms, offering assistance to Guests
• Assist guests regarding hotel facilities in an informative and helpful way
• Follow department policies, procedures and service standards, including all safety policies
• Other duties as assigned

Qualifications:

• Ability to work overnight with reliable transportation
• Class 5 Drivers License required
• Previous customer related experience an asset
• Excellent communication skills and a professional presentation
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position: 
Physical aspects of the position include but are not limited to the following: 

• • Constant standing and walking throughout shift
  • Frequent lifting and carrying up to 30 lbs
  • Constant kneeling, pushing, pulling, lifting
  • Frequent ascending or descending ladders, stairs and ramps

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit: https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS