At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the place to find and buy anything online, this is your chance to make history.
We are looking for a dynamic, organized self-starter to join our Customer Service Human Resources team as an HR Assist Investigator supporting our Customer Service (CS) Centers in China, Japan, and Singapore.
The central objective of Amazon’s HR Assist team is to ensure fair and respectful treatment of employees, consistent with our core business values and objectives.
The ideal candidate for this position has strong communication and interpersonal skills, enabling them to work successfully on a broad spectrum of employee and labor relations issues and projects.

The HR Assist Investigator will work proactively to:
· Help set up the HR Assist program in China, Japan, and Singapore, working alongside the WW HR Assist team to deploy Amazon CS’s central investigations model regionally
· Investigate highly sensitive HR and Employee Relations issues, including: Conducting complainant, witness and subject employee interviews; Analyzing data from various internal systems; Case adjudication; Proposing remedial action based on investigation findings; Production of completed investigation documentation
· Independently manage assigned casework, bringing investigations to closure rapidly and definitively
· Collect and analyze multiple levels of employee and stakeholder feedback
· Analyze aggregate casework data to identify issue trends and opportunities for proactive issue mitigation
· Analyze casework trends and produce strategic recommendations to the business to proactively address systemic issues
· Lead an escalation project to encourage early reporting and resolution of high-severity and high-risk issues, such as discrimination, harassment, and retaliation
· Partner to engage in continuous improvement of communication vehicles and practices
· Partner in analysis and revision of people programs, policies, and practices to sustain a positive work environment for Customer Service Associates (CSAs)
· Consult and collaborate with business partners, Corporate ER teams, and Legal teams on complex employee investigations


The individual also will work reactively on critical employee relations issues that are crisis-oriented and typically can only be successfully completed with limited time. Balancing time between projects and crisis-response is a critical component for success in the position.

The position reports to the Sr. HR Manager within the China and/or Japan CS Human Resources group at Amazon.com.
The role will ideally be based out a CS location in China or Japan, and could be performed virtually. This is a full-time position that may require travel up to 50% of the time.