JOB DESCRIPTION: Head of Academic Operations

Reports to: General Manager

The Head of Academic Operations oversee and set directions for center academic teams in all matters related to academic quality and operations, as well as manage, train and coach center academic teams. The Head of Academic Operations collaborates with central teams and center operations team to identify challenges and opportunities for better academic operations and drive innovative projects that can change our operations for the better. This individual will also be expected to foster a professional, collaborative culture of personal, departmental, cross-functional, and cross-center responsibility and ongoing improvement and growth.

Duties and Responsibilities

• Oversee and review the implementation of courses, academic administration documents and academic processes and provide coaching, training and consultation with central and local teams to resolve problems and/or make improvements.
• Pro-actively monitor existing academic procedures to identify challenges and opportunities for better academic operations.
• Pro-actively develop performance appraisal systems for center academic teams, provide guidance and assistance within the implementation of the appraisal system, and identify areas for improvement within the system;
• Oversee and monitor the use of academic appraisal systems and ensure consistency in the implementation of Athena appraisal standards across centers;
• Pro-actively coordinate with the Academic Product team to support accurate implementation and use of Athena curricula, placement, assessment, feedback, reports, and academic administration documents.
• Collaborate with Academic Product team to collect feedback from centers about current curricula and future curriculum design projects;
• Pro-actively monitor the teacher utility and teaching quality of center teams and continuously find ways to improve the quality and delivery of Athena curricula and the efficiency of teacher scheduling;
• Oversee and manage the training program for academic staff by standardizing and aligning induction and ongoing training materials and resources and working toward the standardization of products and systems across centers.
• Oversee and manage the overall process and outcome of all training programs that have been set up for center academic staff, including pre-onboarding, induction and ongoing professional development programs;
• Pro-actively gather feedback and continuously find ways to improve the quality and delivery of training programs;
• Oversee and manage the establishment of a central system to monitor the quality of the training programs delivered by Training Manager and Center Academic Management.
• Coordinate with Human Resources team to identify teacher recruitment channels and support teacher recruitment;
• Conduct interviews of potential academic staff members and provide interview feedback to Human Resources team and Center Managers regarding recruitment candidates and recruitment processes;
• Collaborate with marketing team to propose ideas for marketing channels and marketing events.
• Manage and provide guidance to center teams to ensure smooth running of marketing projects and all matters that relate to company branding.
• Identify and develop candidates for internal academic promotion and, where necessary, conduct interviews with candidates to assess their suitability for internal promotion.
• Proactively provide support and guidance to Center Academic Management and Center Managers to resolve problems within their academic team or with their understanding or implementation of matters relating to academic operations (including but not limited to teaching, scheduling, parent care, student care, center design and classroom set-up, cross departmental communication & local course marketing).
• Coordinate with General Manager and Elite K12 Group Chief Academic Director to identify areas for co-operation and collaboration with other group business units.

Qualifications:
• 5 years-experience in English & school management, top International/Bilingual Primary School is preferred
• Mandatory US curriculum experience or previous experience as a Deputy Principle or Head of English is preferred
• Familiarity with Chinese culture;
• Good communication and leadership skills required.
• BA or MA in TESOL / Education / Linguistics, preferably with a teaching license.