Head of Services, Smart Infrastructure Solutions and Services Business – Riyadh, Saudi Arabia

Siemens strongly believes in the value of a Digital Portfolio; hence Smart Infrastructure combines Digital Power Distribution and Digital Building Infrastructure technologies. Our Digital Portfolio will enable our customers to enjoy occupant’s intuitive buildings which are comfortable, safe, secure and energy efficient.

Smart infrastructure from Siemens intelligently connects energy systems, buildings and industries to adapt and evolve the way we live and work. We work together with customers and partners to build an ecosystem that intuitively responds to the needs of people and helps customers to better use resources. It helps our customers to thrive, communities to progress and supports sustainable development.

Join our Saudi Team as new Head of Services, Smart Infrastructure Solutions and Services and help us re-imagine the world by finding solutions and making the world a smarter place for tomorrow

Your Role – International, Challenging and Future-Oriented!

• To plan direct, execute, and manage the Services Business in the Smart Infrastructure RMA Business Unit reporting to GM and Head of Smart Infrastructure Solutions & Services, KSA.
• Develop and execute the Country Services Business Plan for Smart Infrastructure Solutions and Services Business Unit (RMA SA).
• Drive the Services Business of Smart Building Technologies in areas of BMS, Access Controls and Security Systems, Fire Alarm and Fire Safety, Power Management and HVAC Systems for Migration Plans, Annual Maintenance Contracts, Retrofits, Upgrades, and related Services.
• Coordinate with regional branches and facilitate them to achieve Order Intake target. Monitor installed base and sales funnel. Monitor KPI’s of Service Team. Support branches to ensure zero deviations as per business guidelines.
• Identify, deploy and execute Smart Digital Services (Connected Remote Services) with high focus on growing the on-prem or on-cloud digital platforms and IoT based solutions for driving predictive AI based maintenance services.
• Identify, target and address competition installed base for replacement and upgrade by Siemens portfolio by driving Value Added Services.
• Meeting key customers to manage relationship, ensure timely communication and customer satisfaction.
• Conduct regular service operations review meetings to ensure timely execution of Services Projects to generate target Revenue and Margin.
• Monitor collection on time to maintain the cash flow. Support branches to maintain profitable service business always.

Your Qualifications and Skills – Digital and Solid!

• Engineering Degree in Mechanical/Electronics from reputable university or college.
• Minimum of 10 years of experience in Customer Service business preferably from Building Technologies domain.
• Proven track record working in a Matrix organization handling people in direct management and delegated roles.
• 12 years of IBMS /Security related industry experience
• At least 8 years Engineering & Commissioning / Service of IBMS or related Systems/Project Management exposure.
• Should have at least 5 years of experience in leading and managing a team of Service Executives of a branch
• Entrepreneurial spirit, Communication Skills, Team player.
• English as Must & Arabic additional will be preferred.

What else do you need to know?

As a world leader in developing and producing the most advanced engineering technologies, we improve lives and further human achievements worldwide, while also protecting the climate - all thanks to our employees. Working with us, you have the foundation to develop personally and professionally. We give you the chance to do something significant, that benefits society and human progress. We give you the chance to create a difference.

At Siemens we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow ‘s reality. Find out more about the Digital world of Siemens here: www.siemens.com/careers/digitalminds

Diversity at Siemens is our source of creativity and innovation. Having different types of talent and experiences makes us more ambitious and better prepared to respond successfully to the demands of the Society. Therefore, we value the candidates that reflect the Diversity that we enjoy in our Company. Please find more information at www.siemens.com

We are looking forward to receiving your online application.

Please note: Only complete applications can be considered in the selection process.

Organization: Smart Infrastructure

Company: Siemens Ltd.

Experience Level: Experienced Professional

Job Type: Full-time