Health Advisor
AbbottHong kongUpdate time: July 22
Job Description

Responsibilities:

  • Handle product enquires and complaints in accordance with accurate product information, standard Q&A, internal compliance and code of conduct

  • Contact with prospective customers to build long term customer relationship, achieve retention & conversion through professional, ethical & high quality customer services

  • Prepare reports as requested by CRM Manager on analyses, customer feedback with recommended solution & market intelligence

  • Provide support in marketing events e.g. conference, health talk, exhibition and training

  • Develop and maintain accurate & timely customer records in CRM

Requirements:

  • Bachelor’s Degree in Nutritional Science, Pharmaceutical or science related subject

  • 1-2 years of experience in customer relationship management in Healthcare, FMCG or retail industry, experience in customer service preferred (Fresh graduates will also be considered)

  • Excellent spoke n and written communication skills in English, Putonghua and Cantonese

  • Proactive, polite and good telephone manner

  • Be able to work under pressure, result-oriented and good team player

  • Computer literacy in MS Office applications including Excel, Word and PowerPoint, MSCRM or any other CRM system preferable

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