Responsibilities:

• Handle product enquires and complaints in accordance with accurate product information, standard Q&A, internal compliance and code of conduct

• Contact with prospective customers to build long term customer relationship, achieve retention & conversion through professional, ethical & high quality customer services

• Prepare reports as requested by CRM Manager on analyses, customer feedback with recommended solution & market intelligence

• Provide support in marketing events e.g. conference, health talk, exhibition and training

• Develop and maintain accurate & timely customer records in CRM

Requirements:

• Bachelor’s Degree in Nutritional Science, Pharmaceutical or science related subject

• 1-2 years of experience in customer relationship management in Healthcare, FMCG or retail industry, experience in customer service preferred (Fresh graduates will also be considered)

• Excellent spoke n and written communication skills in English, Putonghua and Cantonese

• Proactive, polite and good telephone manner

• Be able to work under pressure, result-oriented and good team player

• Computer literacy in MS Office applications including Excel, Word and PowerPoint, MSCRM or any other CRM system preferable