Job duties:

• Provide exceptional service and address member’s enquiries effectively
• Make recommendations on member’s needs to improve the quality of customer care standards
• Maintain relationship with members through courtesy calls to maximize the level of satisfaction
• Provide customer service in response to written enquiries

Job Requirements:

• F.7 or above level qualification
• 1 to 2 years’ relevant experience in a call center environment
• The right attitude with a passion to serve
• Excellent communication and listening skills in order to provide exceptional customer service
• Fluency in written and spoken Cantonese and English
• Hands on PC skills including Chinese word processing