Job Requirements:

• Provide exceptional service and be able to address member’s enquiries effectively
• Make recommendations on member’s needs to improve the quality of customer care standards
• Maintain relationship with members through courtesy calls to maximize the level of satisfaction
• Provide customer service in response to written enquiries

Job Requirements:

• F.7 or above
• 1 to 2 years call centre experience
• Passionate to serve
• Fluency in written and spoken Cantonese and English
• Good command of Mandarin would be an advantage
• Hands on PC skills including Chinese word processing