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In this role, you have the opportunity to

• Be part of one of the highest competent European Customer Service teams.

• Be a subject matter expert that provides support to “Level 2” incident team for the resolution of escalated cases.

• Work on problem management process in order to prevent Incidents from happening and to minimize the impact of Incidents that cannot be prevented.

You are a part of

the Europe, Middle East and Africa HCIS (Healthcare Information Solutions) Services Team based in Genoa.

To succeed in this role, you should have the following skills and experience

• Bachelor Degree in Engineering, Computer Science, Information Technology, Mathematics, Physics or related field; or an equivalent combination of education and related work experience.

• IT skills such as: Windows OS including servers and storage solutions, Networking, Database (Oracle preferred), SQL, virtualization solutions (e.g. HyperV), IT Security Policies and Standards, IT system architectures, scripting languages (Perl, Powershell, Python)

• Computer Programming Experience

• Troubleshooting skills on different levels (application, database, OS, hardware, networking, etc.)

• Strong analytical skills and attention to detail; self-starter and proactive attitude; acumen on understanding complex workflow requirements

• Previous experience of working within the Healthcare IT industry is a plus

• Italian mother tongue and Strong English communication skills (verbal and written)

In return, we offer you

A path towards your most rewarding career. Philips is growing its healthcare information systems capability enterprise wide. Succeeding in this role in a complex environment will open many doors for your long term career, in other areas in Philips or otherwise. We also believe that we are at our best as a company when you are at yours as a person. Thus, we offer competitive benefits, a flexible work schedule and access to local well-being focused activities.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog . Once there, you can also learn about our recruitment process , or find answers to some of the frequently asked questions .