Analog Devices (NASDAQ: ADI) designs and manufactures semiconductor products and solutions. We enable our customers to interpret the world around us by intelligently bridging the physical and digital worlds with unmatched technologies that sense, measure and connect.

 

Analog Devices, Inc. is looking for a Healthcare Solution Integration Specialist to join its Medical Products Team based at Wilmington MA campus

 

Analog Devices is a world leader in the design, manufacture, and marketing of a broad portfolio of high-performance analog, mixed-signal, and digital signal processing (DSP) integrated circuits (ICs) used in virtually all types of electronic equipment. Since our inception in 1965, we have focused on solving the engineering challenges associated with signal processing in electronic equipment. Used by over 100,000 customers worldwide, our signal processing products play a fundamental role in converting, conditioning, and processing real-world phenomena such as temperature, pressure, sound, light, speed, and motion into electrical signals to be used in a wide array of electronic devices. We focus on key strategic markets where our signal processing technology is often a critical differentiator in our customers' products, namely the industrial, healthcare, automotive, communications, and consumer markets.

 

Summary:

The Healthcare Solutions Integration Specialist will be responsible for providing technical support for ADI Chronic Disease Management Platform, ensuring effective; customer onboarding, implementation and ongoing support, diagnosing and addressing any system-based issues 

 

Essential Duties & Responsibilities:

• Work effectively with key customer stakeholders including population health executives, clinical teams, IT Staff, and other personnel to ensure effective implementation of ADI Solution
• Collaborate with Marketing, Product Development, Quality, and Ecosystem Partners to escalate and address system-based issues identified by clients
• Manage and provide ongoing technical support: troubleshoot and resolve technical issues including software applications and interfaces (HL7, XML, JSON) on a timely basis

• Assist with product training and onboarding as needed
• Identify areas of opportunity to improve communications and efficiency of ADI processes to support the customer

 

Minimum Qualifications:

•        Bachelors or Master’s degree In engineering, computer science or IT
•        Minimum of five (5) years of Technical Support experience
•        Minimum of three (3) years SaaS Administration experience
•  Experience in Healthcare (2) years IT Support / Project Management

 

 

Additional Skills, Knowledge & Abilities:

• Prior work experience in Healthcare IT including Health Plans, Providers and /or Hospitals
• High level communication skills demonstrated with administrators, technical and clinical staff
• Experience with Medical Practice, IT, and EHR set up, configuration, and troubleshooting
• Experience with project management (complex)

 

Education Level: Bachelor’s or Master’s Degree
 

Travel Required: 10%

 

 

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For positions requiring access to technical data, Analog Devices, Inc. may have to obtain export  licensing approval from the U.S. Department of Commerce - Bureau of Industry and Security and/or the U.S. Department of State - Directorate of Defense Trade Controls.  As such, applicants for this position – except US Citizens, US Permanent Residents, and protected individuals as defined by 8 U.S.C. 1324b(a)(3) – may have to go through an export licensing review process.

 

Analog Devices, Inc. is an Equal Opportunity Employer Minorities/Females/Vet/Disability

 

EEO is the Law: Notice of Applicant Rights Under the Law

 

Education Level: Bachelor's Degree 
Travel Required: Yes, 10% of the Time