IT Cloud Services and MS 365/Azure Technical Specialist

UK Remote or any RWS office location

About RWS:

RWS Holdings plc is the world’s leading provider of technology-enabled language, content management and intellectual property services. We help our customers to connect with and bring new ideas to people globally by communicating business critical content at scale and enabling the protection and realization of their innovations.

Our vision is to help organizations interact effectively with people anywhere in the world by solving their language, content and market access challenges through our collective global intelligence, deep expertise and smart technology.

Customers include 90 of the globe’s top 100 brands, the top 10 pharmaceutical companies and 18 of the top 20 patent filers worldwide. Our client base spans Europe, Asia Pacific, and North and South America across the technology, pharmaceutical, medical, legal, chemical, automotive, government and telecommunications sectors, which we serve from offices across five continents.

Founded in 1958, RWS is headquartered in the UK and publicly listed on AIM, the London Stock Exchange regulated market (RWS.L).

For further information, please visit: www.rws.com

About the Role:

To drive the development, manageability, and maintainability of the Microsoft 365  and Azure platform, that RWS utilises.
Responsible for the effective delivery, deployment of Microsoft 365 Enterprises Services
To drive the development and implementation of cloud-based initiatives and align business requirements with best of breed cloud solutions.
The key themes of this role are to organise and innovate. Cloud and Microsoft Services must be standardised using best practice techniques to ensure high availability, repeatability and consistency. The ability to streamline provisioning and delivery processes are also key aspects to the success of this role.

Responsibilities:

Innovation and delivery

• Develop, maintain and improve upon standard processes for deploying cloud services with a focus on the Microsoft platforms. Working towards developing a standard library of service designs to meet typical service requirements
• Align service automation with high availability and demonstrate creativity in supplying HA options for legacy services.
• Work with the Infrastructure services team to reduce legacy and shadow IT services.
• Maintain a focus on the business direction when reviewing solutions and working on new service or requests; understand the need and question the benefit.
• Maintain an awareness of operations across the business to avoid the duplication of systems and processes

Management and Consistency

• Demonstrate leadership in building and configuration of cloud solution specifically involving the Microsoft 365 and Azure platforms.
• Centrally manage all cloud-based resource for Internal IT services. Maintain visibility of resource usage and costs. Maintain a facility for providing accurate cost and resource reports and alerts to IT Teams and management.
• Maintain and control security into cloud-based services, manage access for third parties, Internal IT services and service owners as required.
• Be accountable for any service failings brought about by past initiatives, ensure to complete post-incident reviews and adopt any necessary improvements or remediation into your ongoing processes. 
• Ensure solutions are delivered within the committed timeframe as defined by project management teams
• Follow Internal Change management processes as required
• Contribute to cloud architecture vision from a strategic perspective as required, including internal and external platforms, tools, and systems
• Develop and maintain cloud services as a business function, seeking to always improve and utilise management channels to escalate any global strategic requirements

Knowledge and Consultancy

• Act as a subject matter expert across RWS on Microsoft Cloud Services.
• Ensure all cloud services in production, in dev and in test are documented to a standard that adheres to any documentation templates.
• Work with the Service Delivery Manager and associated support teams to provide training, ongoing coaching and support for any new cloud-based service that is introduced into the business
• Work with the project management team to consult and advise on technical issues.
• As a subject matter expert, you will be required to review current issues and recommend new solutions. It is therefore essential to demonstrate a leadership ability to back decisions with research, highlighting any pros and cons and confidently reaching a final recommendation.
• Maintain overall industry knowledge on the latest trends in technology.
• Upon delivery, ensure solutions meet and perform to the agreed technical and functional requirements
• Provide technical expertise and ownership in the diagnosis and resolution of an issue relating to any new service implementations undertaken by the cloud team.
• Share knowledge and expertise with your peers, maintain an open knowledge sharing approach to reduce information\knowledge dependencies.
• Provide support, technical governance and expertise related to cloud architectures, deployment and operations
• Take a customer-focused approach in working with project teams when solving business problems and implementing new solutions. 
• Hold or working towards Microsoft 365 Certified Enterprise Administrator Expert

Requirements:

Technology and Principles

• Strong Microsoft 365 enterprise management experience include Azure AD and Hybrid AD implementations.
• Strong Microsoft product knowledge, including but not limited to  Office365, SharePoint Online, Exchange Online, Teams, Yammer.
• Strong scripting knowledge with an aptitude for basic programming logic (PowerShell, Python)
• Strong Windows server background with solid experience in building typical business services (i.e. directory, email, web, application and database services)
• Highly skilled in designing and building solutions via typical cloud vendor services (server delivery, multi-tenancy, storage, orchestration, elastic scalability etc.)
• Focused on minimising admin and repeat processes through automation
• Exposure to configuration management, app virtualisation and containerisation (Puppet, Chef, App-V, Docker etc.)
• Can adhere to development and release principles, setting standards around build quality, versioning, documentation etc.

Skills and Experience:

Essential

• Lead by example and inspire others through an approach based on high standards
• An aptitude to tackle and own a challenge through to its conclusion
• Advanced analytical and structured problem solving abilities with inquisitive approach to work
• Flexibility/Adaptability –fast to respond, thinks on feet, track record of adapting, thinking outside the box, open mind to new tools and changing processes
• Ideas generator and innovator: always asking Why? How?
• Understands and utilises automation and available tools, strengthening own knowledge of functionality and looking to contribute to future development
• Self-starter requiring little supervision to complete tasks independently, curious, fast-moving pace, self-developer, exhibits interest in world outside SDL and seeks to learn lessons to apply internally
• Proven ability to create solutions for a variety of projects
• Constantly exceeds expectations and goes the extra mile demonstrating a commitment to the task showing where persistence and extra effort has paid off
• Demonstrated interest in industry developments with regard to best practice and alternative approaches
• Can demonstrate an ability to lead and motivate a team
• Can work across different IT functions and organise resources to achieve set goals\objectives
• Good team player, ready to back up colleagues when there is a need and to communicate internally as work demands
• Advanced written and verbal communication skills with proven ability to write highly technical reports and documentation
• Be able to explain complex issues in simple terms.
• Time prioritisation and management skills

Life at RWS - We work hard together to deliver for our customers; our expertise, professionalism and determination to never let others down drives  us to be passionate and serious about what we do, deliver customer value, yet always adding a human touch  

As a company focused on connecting people through language, diversity and inclusion are fundamental to our company culture. RWS is an Equal Opportunities Employer and we are committed in ensuring that all employees work in an environment free from all forms of harassment and discrimination and one that actively promotes teamwork, diversity and trust. All employees have a right to be treated with respect and dignity. RWS operate in a manner for the inclusion of all - any form of discrimination is expressly prohibited. Employees are selected and promoted on merit alone and no other factors whether race, gender, age, religion, marital status, gender identity or disability are taken into consideration. 

We are proud to work in a company where all can succeed and grow their career and while RWS operates in accordance with all local employment laws, if local law enables any form of discrimination this is against RWS company policy and we will adhere to the highest standard.   

Recruitment Agencies: RWS Group PLC does not accept agency resumes.  Please do not forward any unsolicited resumes to any RWS employees.  Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.