Job Responsibilities

• In Office and Remote support for ITCS Offices.

• On-site and remote support for local clients and other Regions within APAC.

• Handle technical inquiries and provide tier 1 & 2 solutions.

• Provide IT helpdesk, desktop, and infrastructure support.

• Document all reported incidents and service requests via ticketing system.

• Provide on demand hands and feet infrastructure support for the region when necessary.

• Occasionally provide IT Support during non-office hours.

• Assist and train users to improve the user experience with various IT products.

• Assist with Install, move, add and change of desktops, servers and other infrastructure hardware.

• Report Preparation & Updates as requested.

• Maintenance of company databases and website.

• Responsible for supporting end user software such as PCR, Microsoft/Mac OS, MS Office, Video Conferencing(Skype, Hangouts, Polycom) etc.

• Vendor Management and Support.

• Report Preparation & Updates as requested.

• Work with internal team for vendor hardware pricing, client support overview, sales pitches, and overall project support.

• Support ITCS Regulatory Advisory services.

Job Requirements

• Higher diploma in Computing Science or other relevant disciplines.
• Experiences with desktop support.
• Experience on troubleshooting issue on Windows OS (esp Win 10), MS Office, Outlook and network

• Hands on experience in Microsoft Infrastructure Configuration (Office 365, Active Directory, DNS, DHCP, DFSR, SharePoint)

• Experience in virtualization (ESXi, Hyper-V) will be advantage

• Experience in network management will be advantage

• Experience in Linux Support will be advantage

• Holder of MCSE, MCITP, CCNA will be an advantage

• Good command of written and spoken English

Interested applicants please email your resume, stating your current and expected salaries to vanesa.chu@itcs-group.com quoting the job number ITCS-5366.