The Bosch Group is a leading global supplier of technology and services. Started in Germany in 1886 by Robert Bosch as “Workshop for Precision Mechanics and Electrical Engineering,” we are still privately-owned. Our operations is divided into four business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology. Including sales and service partners, Bosch’s global manufacturing and sales network covers some 150 countries. Our future growth is based on our innovative strength. Bosch improves quality of life worldwide with products and services that are innovative and spark enthusiasm. In short, Bosch creates technology that is “Invented for life.”

-        Support internal users’ IT incidents or requests following standard O-processes fulfilling KPI requirements in accordance with defined service level (2nd-Level-Support, Link to 3rd-Level-Support),

-        Provide day to day technical support to internal customers for desktop systems (desktops, software, printers, smart phone etc.) including installation, configuration and troubleshooting.

-        Support the local implementation of IT new products and solutions.

-        Support marketing and communication initiatives to internal customers.

-        Provide IT training and consulting service to internal customers and contribute to team competence development.

-        Contribute to system standards, IT policies and processes (ITIL, data security, Field Service process, etc.

-        Bachelor's degree or equivalent experience (information technology preferred).

-        3+ years IT relevant working experience.

-        Good in English writing and speaking, ability to communicate and work in international teams, good presentation skill.

-        Good knowledge of Microsoft operation system and Office products; learning quickly for latest technology in IT area.

-        Familiar with latest IT technology like VoIP, Smartphone, PowerBI, Teams, Office 365 and so on. VBA and Python skill is a plus.

-        Knowledge of ITIL foundation

-        Certificate of CCNA is an advantage

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