Technology Service Desk - Team Leader
UBSSingaporeUpdate time: July 23
Job Description
Are you passionate about leading Global support team and supporting business to meet/exceed their target.
We are looking for someone like that how can:
• Main objective of the role will be to supervise the day-to-day delivery and performance of the team
• Ensure process & KM compliance along with meeting client and internal commitments
• Own all customer escalations and complaints
• Monitoring the effectiveness of the team against SLA/KPI‟s, driving through change as needed to deliver continual service improvement
• Ensure operational procedures and practices are well defined, documented and consistently applied
• Encourage open communication between team members, allowing the team to bring forward ideas on how they can collectively deliver a more effective service

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