IT Support Analyst
3Ds HKKwun TongUpdate time: September 12,2019
Job Description
Jobs Description
- Manage all IT related enquiries, provide solutions, and prioritizing matters
- Support IT helpdesk on application, network and hardware for retail shops, office and warehouse;
- Familiar with switches, routers, firewall setup & maintenance
- Responsible for network equipment installation, configuration and maintenance
- Deliver a customer-focused service to both internal and external clients
- Work on alternative Saturday
Requirements
- Minimum 2 years of IT experience in supporting Windows and Microsoft Office Suites
- Experience in customer-focused roles, able to work in a fast paced environment
- Strong technical knowledge of desktop hardware and software
- Good knowledge and understanding of common Windows services and technologies such as AD, DFS, NTFS.
- Good technical knowledge of common network protocols such as TCP/IP, DNS and DHCP
- Technical knowledge of WAN and LAN concepts will be an advantage
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