A Member of a team comprised of permanent and contract staff in a 24 X 7 multitasking operations environment. Efficiently monitor the delivery of services reliant on batch streams by providing first level technical support & setting priorities on service delivery for a broad client base across the AP region.

Duties and Responsibilities :
Operations

• Ensure effective batch throughput to prevent any adverse impacts to service levels
• Ensure corrective action taken to provide service availability & functionality.
• Support the practices & procedures of the technical & client accreditation framework

Systems management & Control

• Respond to rectify/escalate alerts as per guidelines. Prioritise & use resources to minimise outages.
• All problems fully documented & investigated to the limit of skill & available resources
• Implementation of change requests on advice from support
• All changes assigned to the Batch Team implemented as per change process & instructions
• Research, analyse, record & implement more efficient quality processes within the Command Centre
• Ascertain the impact of production failures to clients
• Maintain documentation to a relevant and usable quality

Teamwork/Development

• Contribute to the development of your work practices, skills & capabilities aligned with the objectives of the whole shift
• Provide input to projects, research operational feasibility, participate in project review meetings
• Exhibit initiative to enhance knowledge of self & others through development programs

Interfaces

• Making customers & their needs a primary focus of one’s actions & decisions
• Developing sustaining productive customer relationships

职能类别：技术支持/维护工程师