ESSENTIAL DUTIES AND RESPONSIBILITIES:

Provide a high level of technical response to the customers
Ensure that all communication with customers is within the guidelines of the client
Follow the prescribed problem resolution procedures
Handle customer’s product usage questions
Ensure that cases and callbacks are logged in accordance with the Data Quality guidelines
Reach and maintain the level of technical competence and customer service skills as required for the post
Ensure that all data is collected accurately
Ensure that service levels are achieved as communicated by the Account Manager
Be willing to following the working time assigned by immediate supervisor

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Bachelor degree or above
Proficiency in Indonesia and English or Mandarin
IT education background or at least 1 Year related IT experience
Experience with computer operation; over 12 months experience with MS Word/Excel
Experience with call center and Notebook/PC will be an advantage
Solid communications skills, demonstrated customer mindset and service skills
Able to work on shift