Seller Outreach at Amazon

Fulfillment by Amazon (FBA) offers the full set of features that enable businesses to embark on new challenges while minimizing the risks inherent in traditional fulfillment processes. Whether it’s working with suppliers to create shipments, fulfilling orders for Customers around the globe, or finding ways to maximize profits, our fully automated systems are integrated across the supply chain, remove the complexity of fulfillment, and enable Sellers to double down on what matters: The Customer Experience.

The Seller Outreach team leads proactive consultation for FBA Sellers to eliminate inventory defects. The Seller Outreach team works in collaboration with the Defect Management team to build innovative solutions that help us identify, resolve and prevent defects during our fulfillment processes.


Position Description: Seller Outreach Specialist

A Seller Outreach Specialist acts as a primary interface between Amazon and third party sellers through proactive phone and email communication. This position is responsible for researching Seller defect trends, identifying possible areas of investigation, and talking to sellers to understand, educate, and prevent future defects. A successful candidate meets or exceeds the goals in their current space, is punctual and reliable, and has excellent oral and written communication skills.


Key Responsibilities includes:
· Responsible for managing time effectively and independently to research seller accounts, understand trends, and prepare to make contact with sellers
· Communicates with sellers and business partners effectively using clear and professional oral and written communication
· Reliably documents outcome of phone conversations with Sellers in tools provided enabling metrics and trends to be established
· Conducts multiple phone conversations with Amazon Sellers daily that actively seek solutions through logical reasoning and data interpretation
· Provides prompt and efficient service to Amazon Sellers including the appropriate escalation of Sellers’ issues
· Maintains a positive and professional demeanor while handling sensitive information and protecting the interests of the company
· Contributes to a positive team environment and proactively aids team members with difficult contacts as needed
· Maintains accountability to attendance, productivity, and quality expectations while adapting to the changing requirements of the business