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Knowledge Manager - Financial Services (Open in Hong Kong and Singapore)
EYHong kongUpdate time: October 10,2019
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Job Description
Job Summary:
 
The Knowledge Manager Assistant Director is responsible for understanding and upholding the knowledge management standards and approach by contributing to and executing the knowledge plan for a domain (service line, industry market). This includes timely delivery of community, content, and culture activities as set out in the domain’s knowledge plan and as defined by EY’s standard knowledge products & services.   
 
This position will contribute to knowledge management transformation, innovation and service excellence programs and contribute to the development of knowledge management standards, methods and enablers to support consistent, end-to-end service execution.
 
Within Research & Insights this position will collaborate with domain stakeholders to co-create and deliver standard products including Why EY collateral, engagement debriefs, win stories, case studies, baseline content for solution cards. This position will manage  the quality of the content collection against the agreed priorities and standards
 
Purpose of the Job:
 
For all Knowledge Manager – Assistant Directors
  • Contributes to knowledge management transformation, innovation and service excellence programs
  • Contributes to and manage standards, methods and enablers to support the consistent, end to end service execution of content, culture and community
  • Uses analytics and common reporting to measure the quality and success of the knowledge management end to end service
  • Provides performance feedback based on achievement of knowledge management standards and expectations
 
For Research and Insights
  • Co-creates and delivers standard products such as Why EY collateral, engagement debriefs, win stories, case studies and baseline content for solution cards.
  • Monitors collection quality against standards and agreed targets as stated in the content plan, including knowledge submissions
  • Executes culture activation plan through collaboration across appropriate teams that leverage multiple channels for communication and engagement
  • Manages/ moderates endorsed firm-wide communities and resources to ensure alignment and engagement, & increases stakeholder buy-in across EY
  • Increases awareness through the communications and change activities such as the creation, coordination, and sharing of success stories, and the facilitation of domain knowledge champion networks
 
Analytical/Decision Making Responsibilities:
  • Ongoing evaluation of knowledge value to the domain
  • Objective maturity assessment of the domain to provide recommendations for additional enhancements
  • Engage key stakeholders and deliver effective change and progress the knowledge culture
  • Identify opportunities to achieve a step change advancement of the accessing knowledge.
Knowledge and Skills Requirements:
 
  • Demonstrated understanding and relevant experience in the assigned knowledge domain (service line, sector, or geography)
  • Robust understanding of knowledge management approaches and their application, paired with the ability to articulate the value they bring to the business and drive buy-in and sponsorship from the business   
  • Consultative mindset and integrated teaming approach to service delivery
  • Ability to communicate and influence effectively to lead change with people on a global basis
  • Strong executive presence and demonstrated success in building relationships at a senior level
  • Professional, confident, credible and an enthusiastic team player able to work effectively across functional teams and domains
  • Strong project management skills and experience in leading complex programs and projects to achieve milestones and objectives
  • Experienced people manager, able to lead teams in a complex environment
  • Excellent verbal and written communications skills
  • Advanced skills in Word, Excel, PowerPoint and SharePoint
 
Other Requirements:
  • May require occasional travel, both domestic and international
  • Proficient in English, both written and verbal
  • Chinese communication skills (Mandarin and/or Cantonese), written and verbal
 
Job Requirements:
 
Education:
  • Bachelor’s/University degree, preferably in business
  • Advanced degree a plus
 
Experience:
  • 7 – 10 years of knowledge management or equivalent experience.
  • Five or more years of relevant domain experience
  • Experience with key knowledge management concepts, tools and techniques (e.g. community facilitation, after action reviews) and or comparable experience
  • Professional service industry experience or client-serving experience strongly preferred
     
     
Note: This job description is intended as a guide to reflect the principal purpose of the job.  However, it is not an all-inclusive listing of the required job responsibilities and these may vary depending on the particular geographic location of the job and/or the manager.  Further, the job description is subject to change at the discretion of management.
 
Who we are
EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service while allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.
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