HUMAN RESOURCES

Department Head/Manager

Full-time

Req ID: JIN000081

CN-37-Jinan

Local

The Learning Manager is responsible for enhancing the colleague culture. This person partners with HR team to align our culture and talent with Hyatt’s purpose of caring for others so they can be their best.

Their primary focus involves supporting and coaching managers to create high performance teams, deliver an outstanding employee experience, drive leadership development and fuel Hyatt’s talent pipeline. They advise and mentor leaders with a focus on helping them be more effective in serving and inspiring their colleagues and in turn drive business results. This highly visible role also assists in short and long term planning of the HR functions and is heavily involved in executing the HR initiatives.

• Coordinate on site learning opportunities in support of colleagues and leaders
• Ensure completion of new hire and annual compliance training

Ensure effective training experience within the department

• Coach and develop leaders to align their behaviors with our Purpose and ensure readiness for future opportunities
• Conduct regular feedback trainings to prepare leaders for critical conversations
• Work closely with operations team to identify development needs for them and their colleagues. Create strategic plan for the year to support their needs
• With Leadership Committee support, coach leaders to have clearly defined performance expectations and goals
• Inspire team leaders by focusing on not only what we achieve but how we achieve it
• Ensure all managers have development plans and review progress every six months
• Partner with the leadership team to identify gaps in skills and create plans to address those gaps

• Work with department leaders to ensure all new colleagues receive an inspirational welcome, representative of our Purpose and Brand in order to increase retention at all levels and cultivate the best people
• Protect and enhance Hyatt’s strong culture, communicate and live Hyatt’s purpose and values to improve colleague experience metrics and increase the number of actively engaged colleagues’ year over year
• Develop story of our employee experience and unique working environment
• Identify colleague experiences unique to your hotel and ensure effective execution throughout the year
• Partner with GM and HRD as a point of contact for colleague experience survey results and action plans
• Partner with and mentor hotel leaders to implement a sustainable plan to deliver improved engagement results year over year in each department
• Drive hotel-wide recognition programs

Customer Service

• Partner with operations leaders to deliver on the hotel’s Customer Service priorities

• Minimum 3 - 5 years of progressive HR or Hotel Operations experience
• Minimum 2 years of relevant experience in role
• Working knowledge of multiple HR disciplines including employee relations, training and development, diversity and performance management
• Well organized and detail oriented with an ability to multitask
• Excellent time management, organizational and communication skills

• Coaching, Advising and Mentoring
• Talent Related Practices
• Influence and inspire others
• Energy and Passion
• Conflict Management
• Outstanding Interpersonal and Presentation Skills

• Bachelor’s Degree in Human Resources or related field preferred
• Professional in Human Resources (PHR) / Senior Professional in Human Resources (SPHR) preferred