Task Description


1. Handling escalation tasks from customers/dealers/prospect customers etc. through customer service call center , together with enquiry handling, outbound call back etc.
2. Conduct various outbound tasks related with Refund/ Product Campaign/Credit Risk/CRM/ Customer Survey, etc., and in terms of task assignment, implementation monitoring, feedback gathering and risk escalation
3. Conduct back office supporting tasks such as reporting & analysis; payment relocation, invoicing, legal documents transfer; repayment schedule preparation etc
4. Conduct other tasks as required by supervisor to support achievement of the company’s business objectives