With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

What will I be doing?

As a Manager Brand Hotel Openings & Transitions, you would be responsible for the efficient and effective onboarding of new & converting hotels in China, with the primary focus to launch and maintain support for our Focused Service Franchise portfolio, whilst evolving related report & process governance.

Part of the APAC Brand Management team, this role works in partnership with respective regional and enterprise opening subject matter experts to ensure hotels are established in our Hilton systems, and relevant distribution channels to ensure these hotels are visible and bookable; optimizing Hilton services, with the goal of maximizing revenue generation, brand promise performance throughout the life of the asset in continuing effort to deliver outstanding guest service and financial profitability. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Be integral to the launch of Franchise Opening support for Focused Service hotels in China, leading the roll out and assisting to refine and establish an effective & relevant Opening model.This will include adapting and developing opening task checklists, resources and opening platform tools fit for this purpose.
• Facilitate hotel set up to connect with Hilton systems, introduces & orientates hotel teams about Hilton tools and services to ensure pre-opening and new hotels are capable of maximizing hotel revenues, guest loyalty, brand standard compliance and delivering key brand initiatives.
• Work directly with hotel level stakeholders, this role is responsible for guiding hotels through critical & mandatory Brand opening processes, whilst coordinating the timely completion of tasks and execution of workflow to meet targeted opening dates and achieve system, guest and commercial readiness.
• Collaborate with various enterprise teams (commercial services, distribution services, and content management), as well as regional, above property teams including Technical Services, Management Company opening counterparts and Area Brand teams to ensure resources and initiatives are aligned. In addition to periodically providing additional support for wider APAC Opening pipeline initiatives and some administrative support.
• Responsible for collecting, verifying, entering and submitting content from above property and hotel level team members for action in Hilton systems.
• Conducting frequent hotel and regional conference calls as well as coordinate and conduct interactive remote pre-opening webinar program
• Assists with reviewing and auditing all processes and recommending improvements through innovation such as automation.
• Daily activities include but not limited to: monitoring work flows, managing and organizing timelines, crafting communications, preparing shipping and receiving and managing reporting
• Assist in communicating, developing, implementation and compliance of Brand programs, procedures, processes, policies and initiatives
• Some travel may be required in preparing, organizing and conducting an onsite hotel pre-opening Brand meeting/orientation for each hotel.
• No direct reports at this time.

What are we looking for?

To fulfill this role successfully, you must possess the following minimum qualifications and experience:

• Strong knowledge of Brand Standards, Brand Plan, training guidelines, pre-opening specifications, etc
• Ability to provide creative and innovative solutions for commercial and opportunities in a diverse business environment while maintaining brand standards
• Ability to develop presentations with targeted audiences. Comfortable in delivering presentations to groups.
• Strong working knowledge of Microsoft Suite of tools
• Minimum 3 years of hotel industry (or similar) experience, in a management or supervisory level position
• Minimum 3 years demonstrated experience handling multiple projects at one time
• Responsiveness and prompt follow up to phone calls and email to ensure we meet the needs of the customer in a timely manner.
• Ability to execute strategic direction for the brand and influence others in support of that strategy.
• Ability to listen, draw inferences; communicate goals and expectations.
• Effective communication skills, with the ability to clearly and concisely express ideas both verbally and in written form.
• Excellent interpersonal skills that build trust and instill confidence in order to motivate and influence others.
• Proactive approach to identifying and problem solving
• Highly organized & structured approach to prioritize activities efficiently
• Time management – effective productivity & to meet deadlines in fast-paced environment.
• Minimum Education: College degree or any combination of education and work experience will be preferred
• Ability to understand written and verbal business Mandarin, Chinese

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Management Experience (type): project or opening hotel management
• Minimum 2 years of hotel industry (or similar) experience, in a commercial hotel position management or supervisory level

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands (http://jobs.hiltonworldwide.com/our-brands/index.php) . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Job: Brands

Title: Manager, Brand Hotel Openings & Transitions

Location: null

Requisition ID: APA013JT

EOE/AA/Disabled/Veterans