VMware is seeking a Manager, Colleague Support (End User Services) to support multiple sites in the Greater Boston area.  As a leader in the Colleague Experience & Technology organization you will be a service-oriented leader, passionate about leading a support organization chartered to deliver a positive technology experience for 1000+ VMware employees and contractors. This will require direct liaison with other VMWare IT and business leaders and coordination of support engineers across multiple initiatives and services. Services include executive support, device and desktop application support, unified communications and collaboration support, software delivery, device management, equipment life cycle management and all other IT services required to enable VMware colleagues to do their best work.

This position partners with all business units to identify opportunities, requirements and solutions to support business initiatives, growth, and development of new IT services and technologies.

Key Responsibilities:

• Lead and inspire a support team dedicated to delivering a high-quality technology experience
• Drive continuous improvement for end user experience, colleague satisfaction, and cost management
• Facilitate the collaboration of staff in cross-functional activities, project delivery and process improvement initiatives
• Manage and develop direct reports through performance management, ongoing mentoring and career development
• Develop and maintain strong working relationships and partnerships with business stakeholders

Required qualifications:

• Bachelor’s degree or equivalent experience in Information Technology, Computer Science or Business Management
• 3+ years of progressive experience in Information Technology management with focus on end user technologies and disciplines
• 2+ years experience in managing complex environments
• 2+ years experience overseeing formal planning, tracking, and reporting on project and staff performance
• Strong written, verbal, and presentation skills
• Ability to build and maintain partnerships
• Ability to work independently
• Solid understanding of desktop technologies, end user productivity applications and unified communications and collaboration services
• Familiar with basic elements of IT infrastructure services (active directory, networking, server, etc)
• A genuine passion for delivering an exceptional customer support experience

This job requisition is not eligible for employment-based immigration sponsored by VMware.

Category : Engineering and Technology
Subcategory: Desktop Systems
Experience: Manager and Professional
Full Time/ Part Time: Full Time
Work From Home: No
Posted Date: 2020-05-08

VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at http://careers.vmware.com.

Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.