Manager (Customer Services - MPF and Employee Benefit) - Insurance co
Harvest Personnel AgencyWanchaiUpdate time: November 12,2019
Job Description
Job Highlights
- 5-day work week
- Provide prompt and courteous hotline services
- 8 years’ customer services experience in insurance
Job Description
Responsibilities:
- Supervise MPF & EB customer service team to provide quality customer services
- Handle hotline enquiries and resolve customer requests via various means in a professional manner with tactful customer services skills
- Handle complaints and closely work with internal staff to resolve problems
- Liaise with the Authorities on complaint cases and other enquiries
- Responsible for customer service related enhancements, such as customer facing online interfaces and mobile apps
- Provide supports to immediate manager and participate in ad hoc projects
Requirements:
- University graduates with 8 years customer services experience
- Knowledge in MPF regulations & scheme operations
- Knowledge in Employee Benefits is preferred
- Pleasant and possessing sound presentation, interpersonal and communication skills
- Strong PC skills in Microsoft Office
- Proficient in both spoken and written English and Chinese, fluent in Putonghua is an advantage
Salary: Neg
Location: Wanchai
For any query, pls call Ms. Wan at 23120060 or
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