POSITION\: Manager, Campaign Services |
|
LINE OF BUSINESS\: ORACLE MARKETING CLOUD |
|
REPORTS TO\: Senior
Consulting Director |
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DIRECT REPORTS TO THIS ROLE\: 8-17 |
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KEY OBJECTIVE
(Outline key/overall objectives of the
role)
Campaign Services is a key team within the Oracle Marketing
Cloud Consulting Organization responsible for delivering full service campaign
execution for our managed services customers.
The Campaign Manager plays an important role in
the managed services ecosystem, reporting into the Sr Consulting Director and
supporting its peer consulting teams. In
this role, you will lead a team of global campaign specialists and team leads responsible
for delivering white glove service through product expertise, delivery
excellence, and having a strong customer focus.
The Campaign Manager will be responsible for driving ongoing
improvements in areas such as; operational efficiency, campaign quality,
revenue growth, team culture, career growth and development and working with
the global team.
SPECIFIC RESPONSIBILITIES
(Outline specific tasks/responsibilities of
the role)
·
Scope\: Oversee a team of global campaign specialists
and team leads with a focus on high performance, customer satisfaction,
campaign quality, employee engagement and commercial success.
·
Department
innovation and optimization\: Responsible
for delivering on full Campaign Service Offering. Contribute to the offering evolution by
sharing ideas around new customer needs and future trends, executing on
innovative staffing plans and process enhancements, meeting evolving Client
expectations, and supporting ongoing changes in technology.
·
New Business
Support\: participate in new business and
renewal activities as required. Deliverables include\: LOE generation, proposal summarizing
inclusions & out of scope items, staffing plan, solution design, and project
scope. Provide deal review feedback ensuring
language aligns with offering, staffing skillset, and resource availability.
·
Fiscal
Responsibility\: general T&E
management, team chargeability targets, maintaining optimal delivery margins,
and application of a global delivery model where applicable.
·
Technology\: contribute to product direction through
regular feedback\: changes in industry
demands, roadmap, usability (Oracle and Client user stories), bugs, and product
efficiencies.
·
Employee
management and development\: to include
training, performance management, career development, skill development, etc.
·
Delivery
excellence\: ensuring process
standardization and governance practices across your team, application of
reusable artefacts, ongoing KPI measurement and report out, and implementation
of industry best practices.
·
Production and
operations management\: responsible for
client allocation, queue management, escalation management, and resource
forecasting/capacity planning within assigned book of business.
·
Thought
leadership\: move and inspire campaign
team members through innovative concepts and translating them into action.
·
Documentation\: responsible for ensuring team compliance with
account documentation requirements. To
be reviewed quarterly.
·
Reporting\: management, productivity, chargeable
activity, incident analysis, and adhoc reporting.
·
Best
Practices\: work directly with team and
cross-functional stakeholders to help drive campaign services best practices.
·
Collaboration\: with implementation, account management,
deliverability, creative, strategy, Tech, and project teams to identify digital
strategies and solutions that will best meet client’s needs.
·
Culture\: Drive a global team player culture, with a
focus on positive values, collaboration and creating a positive and successful
working environment.
RELEVANT EXPERIENCE and TRAINING
(Indicate the essential experience,
qualifications and attributes required to perform this position effectively)
·
5-7 years
relevant experience in email marketing or interactive marketing industry
required
·
Proven leader of
high performing teams delivering complex, fast-paced and high-volume digital
campaigns and programs
·
Advanced
knowledge of HTML, database marketing, and web technologies
·
Ideal candidate
will excel in creating a global inclusive environment, possess an infectious
positive can-do attitude, ability to inspire team members, maintains a
collaborative approach when working across teams, and deliver results under
pressure
·
Bachelors degree
in Information Technology or related degree
·
Extensive skills
and experience developing and overseeing production management processes to
drive quality.
·
Passion for
digital media and marketing automation, with strong knowledge of emerging
technologies and trends.
·
Very strong
understanding of cloud marketing automation, and experience with relevant email
marketing platforms (e.g. Responsys, Eloqua).
·
Experience with
budget and finance management.
·
Excellent
knowledge of Microsoft Office suite including Project, Visio, PowerPoint and
Word.
·
Proven ability to
be a team player.
·
Strong
communication and presentation skills with the ability to communicate and
negotiate in a professional manner with clients and internal staff.
·
Passion for
growing and mentoring a high performance team
!|!As a leader within the Expert Services organization, you are responsible for ensuring that a quality, integrated software solution is delivered in a timely manner, at budget, and to our client*s satisfaction. This involves working closely with the client to understand and manage their expectations, as well as working closely with Oracle and third-party vendors to ensure delivery. Establish vision for Creative/Campaign Services that will align with product and industry trends.
Serves in a first line management role. Plans, organizes, directs and controls the work activities and staff of an Expert Services practice. Supports Sales efforts involving delivery from his/her Service Line. Manages client relationships and is responsible for the quality of Expert services delivered by his/her service line. Can lead the design, develop, test, and launch complex email campaigns and interactive programs using the Interact platform on-time, on-budget, and without an errors. Gather, manage, and execute client specifications. Review project requests from clients to determine how to implement using established processes and best practices, or scope production specifications for custom projects. Design & deliver internal/external training. Demonstrate leadership and mentor other members. Handle client escalations. Manage team of expert resources by allocating resources, forecasting, hiring, reviewing quality reports, & ensure development/training for team. Represents development organization at client meetings and presentations. Develop and publish code standards and train cross-functional teams.
5 years of professional experience. 1-3 years Management experience in a Software Development organization preferred. Excellent presentation skills. Excellent written and oral communication.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.
Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.
!|!
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