As Manager for the Field Service and Production Support teams you are primarily responsible to support our installed base at European customers with following main responsibilities:

• Supervise staff, provide leadership, guidance, coaching, feedback as well as career planning
• Plan training and education for staff in consensus with Department Manager and HR
• Budget planning and reporting
• Planning, prioritization and deployment of resources to meet project and business targets
• Create and execute implementation plans for projects and track project completion
• Escalation Management
• Maintain a very good relationship with other Advantest subsidiaries and all related sections in Advantest worldwide and support the development and implementation of global solutions
• Maintain excellent customer relationship
• Contribute as a member of the Advantest team to the overall goals of our company
• Audit Compliance -- Ensure compliance with all established audit requirements for Field Service/Production Support processes