The Ethernet Products Group (EPG) Customer Solutions Organization (ECS) is looking for an experienced hardware engineer who wants to work closely with Intel customers and SOC partner organizations. This is a highly technical engineering support role.

In this role, you'll be accountable for providing world class design enablement and customer issue support to EPG customers in cloud, communications, wireless, and base station markets. We are looking for someone with excellent interpersonal skills who can understand, explain, and solve problems collaboratively with customers and internal SOC partner groups. This position requires networking and ethernet knowledge as well as hardware (PCB, SOC, high speed links) design, debug, and support experience.

What you'll be doing:

• Triage, reproduce, debug, root cause, and deliver solutions for customer issues at the platform level related to or directly resulting from EPG product and IP on Intel Xeon/Atom-based SOCs.
• Engage in customer design enablement on SOC platforms with a HW emphasis.
• Partner with SOC platform customer support team members for efficient, coordinated issue resolution.
• Communicate with SOC partners and customers to articulate issue status, next steps, and engagement needed.
• Use engineering problem solving processes to lead logical, fruitful reproduction, debug, and root cause identification efforts.
• Occasionally work in task force mode and lead visible, cross-functional issue resolution efforts in response to a customer escalation.
• Hands on in the lab to evaluate signal integrity health, instrument platform for debug access, update/change FW/NVM/SW ingredients as part of debug steps.
• Contribute to design guides, application notes, datasheets and other supporting technical collateral.
• Advocates key customers customization request to backend teams through internal process.
• Comfortable working in a lab environment with server platform hardware, debug instruments, and debug software tools

- Soft Skills:

• Willing to be part of dynamic work environment, and proximity to customers.
• Naturally curious and driven to understand why.
• Team Player.
• Willing to work with ambiguity.
• Excellent communication and interpersonal skills, willing to adjust communication to align to the technical ability of the audience.
• Willing to accurately and succinctly communicate procedures, results, and recommendations to customers and peers.

Qualifications

Education:

Bachelor’s degree in Electrical Engineering, Computer Engineering, Computer Science, Systems Engineering or in related field with 4+ years of relevant industry experience.

Minimum Required Qualifications:

4+ years of experience in the following areas:

• Reproduction and debug lab tools such as high-speed oscilloscope and bus analyzers.
• Ethernet link, PHY, Cable, Switch knowledge.
• IEEE802.3 standard, TCP/IP, PCI-SIG Spec, DMTF spec., 10/25/40/50/100G Ethernet, MAC/PHY architecture.
• Design of high-speed as PCIe, XAUI, SERDES, KX, KR, SFI.
• Cadence EDA tools
• Signal integrity
• HSPICE simulation, and ESD, EMI and EMC etc.
• Bit Error Rate (BER) and link quality debug experience.

Additional Preferred Qualifications:

• Familiarity with how to set-up and use a PCIE analyzer, Lauterbach debug probe, high speed o-scope, logic analyzer
• Familiarity with customer reference boards (CRBs)
• Basic understanding of BIOS, Linux*kernel driver, Windows* driver, shell, script.
• Basic understanding of FPGA development.
• Analytical skills including past experience in printed circuit board design and review and/or SOC design and post-si electrical validation and debug.

The Data Center Group (DCG) is at the heart of Intel’s transformation from a PC company to a company that runs the cloud and billions of smart, connected computing devices. The data center is the underpinning for every data-driven service, from artificial intelligence to 5G to high-performance computing, and DCG delivers the products and technologies—spanning software, processors, storage, I/O, and networking solutions—that fuel cloud, communications, enterprise, and government data centers around the world.

Posting Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.