What you do at AMD changes everything 

At AMD, we push the boundaries of what is possible.  We believe in changing the world for the better by driving innovation in high-performance computing, graphics, and visualization technologies – building blocks for gaming, immersive platforms, and the data center. 

Developing great technology takes more than talent: it takes amazing people who understand collaboration, respect, and who will go the “extra mile” to achieve unthinkable results.  It takes people who have the passion and desire to disrupt the status quo, push boundaries, deliver innovation, and change the world.   If you have this type of passion, we invite you to take a look at the opportunities available to come join our team.

 

OEM QUALITY PROGRAM MANAGER

 

THE ROLE:

Join AMD’s team of highly skilled professionals in managing the quality performance of key customers in the production of our leading-edge NB, DT, Game Console, Graphics, Server and CPU products. Our presence in region gives this customer quality engineering team exposure to multiple AMD sales, platform, product development teams and manufacturing operation teams. This team partners with AMD Platform Team and Customer Engineering Team to enables AMD product introduction & volume ramp to the satisfaction of our customers.  As a member of our Manufacturing Quality Engineering team, you will be a critical part of driving innovation in high-performance computing, graphics, and visualization technologies – building blocks for gaming, immersive platforms and the data center. The successful candidate will drive results across AMD on behalf of quality improvement and customers.

 

THE PERSON:

You are a pro at successfully managing customer expectations and mitigating and resolving customer concerns on quality related issues. Communication skills include listening to and truly understanding your customers' needs, and effectively communicating with AMD internally to drive results and to achieve customer satisfaction.

 

KEY RESPONSIBILITIES:

• Play a critical role as the key contact for product quality and post-sales support for AMD customers, accurately represent customer’s requirement within AMD.
• Interact with AMD's key customer's procurement, quality, and manufacturing contacts to understand customer requirements and resolve quality and reliability issues related to the product qualification, ramp, and high-volume manufacturing
• Program manage cross functional technical teams to identify containment and determine root cause for Customer issues. Cross functional teams may consist of Design, Software, Platform, Product Engineering, Test Engineering, Packaging Engineering, Failure Analysis, Customer Engineering, Sales Ops and Supplier Quality Engineering.
• Manages the overall customer quality relationship, work closely with customer to fully understand their business from a quality perspective.
• Escalate potential issues to AMD's management to avoid customer disruption and ensure timely resolution.
• Provide AMD's cross functional team with customer priorities to ensure resources are aligned to support critical activities.
• Write and deliver customer facing presentations to communicate frequent technical status and deliver technical solution.
• Ensures that customer’s needs have been met and that the product or solution is fully functioning according to specification.
• Provides post sales technical expertise during the installation, implementation and maintenance of company products. May be involved in implementing detailed customer installation requirements.
• Improve customer engineering service efficiency via metrics optimization and monitoring.

 

PREFERRED EXPERIENCE:

• Minimum B.S. in Computer Science or Electrical engineering with 5-10 years of related experience in the areas of semiconductor manufacturing, product or quality engineering.
•  
• Possess strong technical knowledge of computer products such NB, DT, Server, Automotive and understanding of AMD components.
• Effective presentation and communication skills, good negotiation skill desired
• Ability to work both independently as well as in teams and across business units to accomplish tasks in a timely manner
• Fluent in both spoken and written English.

 

ACADEMIC CREDENTIALS:

• Computer science or electrical engineering degree desired.
• PMP related certification preferred.

 

LOCATION:

Shanghai

 

APPLY:

Email to bella.yu@amd.com

AMD does not accept unsolicited resumes from headhunters, recruitment agencies or fee based recruitment services. AMD and its subsidiaries are equal opportunity employers and will consider all applicants without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. EOE/MFDV

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Requisition Number: 79163 
Country: China State: Shanghai City: Shanghai 
Job Function: Other Engineering