Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek ---- so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.

Agilent Technologies is seeking a Customer Service Technical Support Manager to manage the Tier 2 technical phone support team.

Responsibilities:

• Using your people management and leadership skills, you will be responsible for the management of a remote team of trained senior technical support agents.
• Drive an uncompromising "customer first attitude" throughout the organization.
• Actively drive the Customer Service Center operation to meet or exceed financial, business performance & customer related objectives. This includes coaching and supporting technical support agents to accomplish their goals.
• Contribute to the successful operation of the infrastructure (network, telephony & tools) to create an efficient work environment for your team and the organization.
• Work with customers & the Americas management teams to identify improvement opportunities.
• Work closely with support teams and others in the organization to successfully execute projects designed to improve customer and employee experience.