Position Summary: Thermo Fisher Scientific Global Payroll is looking for an experienced payroll analyst to investigate employee payroll related inquires and provide information to employees in a timely and accurate manner.

• Completes research for each employee payroll inquiry using multiple software systems including ADP PayForce, ADP eTime, ServiceNow and Workday
• Communicates with employees and provides resolution to inquiries professionally and timely
• Provides follow up status updates to employees until complete resolution
• Contributes to knowledgebase used by other internal team members
• Partners with Payroll Team in identifying systemic issues and assisting in resolution
• Collaborates with Colleague Services team to educate them on payroll items as needed
• Identify trends and opportunities for training colleagues to decrease number of payroll related inquiries
• Performs other duties as assigned

Required Qualifications:

• 5 + years of experience in a large Multi-State Payroll Department or Payroll Call Center
• High School Diploma or Equivalent
• Prior experience with ADP systems and Workday
• Experience maintaining confidentiality and working in a deadline-driven environment
• Must be detail oriented, accurate and have effective communication skills
• Excellent customer service skills and strong analytical ability
• Self-motivated, quick learner and able to work independently
• Proficient in Microsoft Office Suite (excel, word, outlook)

Desired Qualifications:

• Payroll Certification CPP or FPC
• Prior experience with ServiceNow