Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner. The Company was founded to disrupt and redefine the enterprise software support market by developing innovative new products and services, providing ultra-responsive service and delivering outstanding value to clients. Over 1,850 global Fortune 500, midmarket, public sector and other organizations from a broad range of industries currently rely on Rimini Street as their trusted, third-party support provider.

The company is widely recognized by clients, leading industry analysts (including Gartner, Forrester, Constellation Research and Nucleus), and financial analysts as the leader in a large, fast growing market with tremendous upside and an extremely strong value proposition that resonates with CIOs and CFOs.

We actively seek a Primary Support Enginner with SAP Basis Hana expertise that is fluent in Mandarin and English. This is a remote role that can be based anywhere in Taiwan.

Rimini Street views all employees as partners, and is committed to providing an exciting, participatory and team-oriented work environment. In addition to our very competitive compensation packages, be prepared for challenging professional growth and fun along the way in our work-hard, play-hard corporate environment.

• Solve complex customer issues using methodical troubleshooting based on expert knowledge of SAP applications functionality and technology
• Work closely with customers on a daily basis to understand their needs, support business change and deliver a consistently high quality customer experience
• Provide remote-based functional support & training for multiple SAP modules
• Support client customizations, sharing implementation and best practices advice
• Develop application break fixes for critical product defects
• Create scripts to identify, analyze and correct data issues
• Manage one or more key assigned accounts as a technical/functional advisor
• Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity
• Be a pro-active contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours
• Collaborate with team members in a virtual team environment to extend field experience to different client situations
• Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience

• Other job related duties and responsibilities may be assigned from time to time

• Remote in Taiwan

• Bachelor Degree in Computer Science or related field or equivalent experience.

• 10+ years relevant SAP experience particularly with Basis, Middleware and Enterprise Portal Administration/2JEE/ABAP (Dual-stack), including System Administration, User Administration, Content Administration
• 5+ years direct support of application end-users in a Corporate environment
• 4+ years of Enterprise Portal (EP5.x, 6.x, 7.x) and NetWeaver development
• 3+ years of SAP WAS 6.2, 6.4, ITS, EP5.x, 6.x, 7.x, NetWeaver, J2EE, Web Dynpro and iView design and development
• Working knowledge of multiple databases (Oracle, MSQSL, MaxDB, DB2, HANA etc.)
• Experience in SAP HANA configuration, installation and administration
• Experience in SAP Migrations to HANA using latest tools like DMO and SUM
• Strong knowledge of SAP HANA SPS03/10 including hands on working experience in HANA Modeling
• Hands on experience in using SAP BODS (Business Objects Data Services), SLT and SDA (Smart Data Access) to extract structured/unstructured data from different source systems into HANA
• Experience in HANA Security, HANA SLT Configuration, Suite on HANA and BW on HANA Migrations and HANA System Monitoring
• Working knowledge of Solution Manager and its various ALM processes such as Solution Documentation, Test Management, Change Request Management, Application incident Management, technical operations. Landscape Transformation, Upgrade Management etc.
• Working knowledge of multiple operating systems (AIX, Linux, Windows etc.)
• A track record of successful roles in several SAP implementation or upgrade projects
• Deep working knowledge and understanding of supporting business processes
• Analytical, logical problem resolution skills
• SAP certification(s) preferred
• Knowledge of localizations: architecture, implementation and key functionality
• Expertise with SAP R/3, ECC, SAP Netweaver, SAP Knowledge Management including full life-cycle implementation experience, configuration and administration of the application
• Knowledge of maintenance/patching mechanics and SAP architecture
• Knowledge of transport strategy for portal content utilizing CTS+ (Enhanced Change and Transport System) or other SAP transport tools for JAVA-based development including portal content, Dynpro content and KM content
• Demonstrable history solving complex problems across multiple modules
• Proficient in setup of Source System for BW, BEx Web in NW20004s
• Installation, Configuration and Administration of NWDI (NetWeaver Development Infrastructure) and NWDS (NetWeaver Development Studio)
• Excellent knowledge about administering and managing SAP J2EE Web Application Server. Excellent knowledge of the tools: J2EE Visual Administration, Configtool, SDM, System Analyzer and other configuration tools in J2EE engine for portal components and applications
• Portal User Management Engine (UME) configuration with SAP R/3, LDAPs
• Single Sign-On Configuration between Portal and the SAP Systems
• Enabling SSL for Enterprise Portal and Knowledge Management & Collaboration
• Configuring cluster installations for load balancing
• Installation and configuration of Apache as the Reverse Proxy
• Installed and configured TREX
• Knowledge in backup/recovery scheme for the portal

• Superb trouble-shooting skills and tenacity in problem solving
• Passionate focus on customer support and the ability to build long term, successful working relationships with Clients
• Strong knowledge of key application functionality, tables and relationships
• Deep knowledge of SAP customization/extension methodologies
• Excellent development skills using SAP toolset
• Excellent interpersonal, presentation and communication skills – verbal & written
• Attention to detail and the ability to learn quickly
• Extreme focus on Client satisfaction
• Demonstrated ability to work independently and as part of a team
• Ability to work calmly and professionally in high pressure situations
• The ability to work remotely from a home based office in a virtual environment

• The best candidates will have extensive knowledge of multiple SAP modules across releases (4.x & ECC, Enterprise Portal 5.x, 6.x, & 7.x4.x, NW 2004s, ECC, Netweaver 7.x) including proficiency with SAP product module/suite business processes, navigation mechanics, configuration requirements, integration with other modules and knowledge of underlying technology
• Knowledge of SAP Industry Solutions would be an advantage
• Knowledge of any Country Specific Solutions would be an advantage
• A consulting background, while not mandatory, would be useful
• Experience with localizations and global implementations would be an advantage

Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software products and services, and the leading third-party support provider for Oracle and SAP software products. The Company has redefined enterprise software support services since 2005 with an innovative, award-winning program that enables licensees of IBM, Microsoft, Oracle, Salesforce, SAP and other enterprise software vendors to save up to 90 percent on total maintenance costs. Clients can remain on their current software release without any required upgrades for a minimum of 15 years. Over 1,700 global Fortune 500, midmarket, public sector and other organizations from a broad range of industries currently rely on Rimini Street as their trusted, third-party support provider.

The company is widely recognized by clients, leading industry analysts (including Gartner, Forrester, Constellation Research and Nucleus), and financial analysts as the leader in a large, fast growing market with tremendous upside and an extremely strong value proposition that resonates with CIOs and CFOs. With tight IT budgets and flat global economic growth, IT and procurement professionals are actively looking for proven methods to cut costs while improving service. Rimini Street enables organizations to free up budget for strategic business initiatives by delivering savings of up to 90 percent on total maintenance and support costs, and to date, the company has saved organizations over $3 billion in maintenance costs.

Be Treated Like the Best

• Rimini Street hires only the best – and provides the compensation, bonus and benefit programs appropriate for proven top-performing professionals. We want our employees to have an opportunity to share in the financial success that results from our dedication to service excellence, high-quality deliverables and an unparalleled client experience
• No bureaucracy, thousand-page rule books or politics — just everyone working together to build a great company through service excellence and client success
• Work hard, play hard environment – Rimini Street is a group of hard-working professionals who are passionate about achieving success, but we also enjoy opportunities to meet up at fun company events
• We are also passionate about giving back to our communities around the world, with plenty of opportunities for volunteering and charity through the Rimini Street Foundation
• All Rimini Street professionals are encouraged to grow and learn new skills

Accelerating Company Growth

• Trading on Nasdaq: RMNI since October 2017
• Added to the US Russell 2000® Index in 2018
• Over 1,700 active clients, including 98 of the Fortune 500 and Global 100
• 2018 Q3 revenue results of $62.6 million, a quarterly increase of 17% year over year
• Supports client operations in 119 countries

Recent Industry Recognition

• Received 33 awards in total in 2018, including 23 awards for excellence in customer service from the International Stevie Awards, the American Stevie Awards, and the Stevie Awards for Sales & Customer Service
• Honored with three Company of the Year awards in 2018, including two gold Stevie awards
• Made the 2018 list for Bay Area Top Places to Work
• The Rimini Street Foundation recognized with a Golden Bridge award in 2018 for Corporate Social Responsibility Program of the Year

To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com

Rimini Street is committed to creating a diverse environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability and protected veterans status or any other characteristic protected by law.