Job title and ID

Location                                

About RWS:

 

RWS Holdings plc is the world’s leading provider of technology-enabled language, content management and intellectual property services. We help our customers to connect with and bring new ideas to people globally by communicating business critical content at scale and enabling the protection and realization of their innovations.

 

Our vision is to help organizations interact effectively with people anywhere in the world by solving their language, content and market access challenges through our collective global intelligence, deep expertise and smart technology.

 

Customers include 90 of the globe’s top 100 brands, the top 10 pharmaceutical companies and 18 of the top 20 patent filers worldwide. Our client base spans Europe, Asia Pacific, and North and South America across the technology, pharmaceutical, medical, legal, chemical, automotive, government and telecommunications sectors, which we serve from offices across five continents.

 

Founded in 1958, RWS is headquartered in the UK and publicly listed on AIM, the London Stock Exchange regulated market (RWS.L).

 

For further information, please visit: www.rws.com

 

RWS Division:

 

(Enter brief description of division)

 

 

About The Role:

 

This position serves as Testing Project Manager who closely work with the testing team at RWS. Testing Project Manager is responsible for managing testing projects from start to end, including client communication, coordination of the work among testing team and linguists, managing workflows, processes, and tools. The role also involves being in charge of implementing solutions to clients that result in excellent customer satisfaction, retention and revenue growth as well as financial activities such as client estimates/invoicing, internal budget, and forecast submission.

 

 

Responsibilities:

 

• Manages all facets of the project start to end, including more complex factors (e.g., multiple components, complex requirements, stakeholder maps, multi-program/large portfolio accounts)
• Performs overall account management responsibilities such as acting as the main contact for the customer and ensures all aspects of the project are meeting agreed objectives
• Leads project teams in executing project deliverables, resolving issues and handling customer relations
• Independently resolves most issues and/or quickly escalates to the appropriate person to seek assistance
• Identifies technology and service opportunities that lead to new revenue streams and/or improved efficiency.
• Identifies opportunities for improvement and potential solutions, especially across broad and complex processes that have a significant impact on customer satisfaction and potential revenue streams.
• Helps to develop project and account management expertise within the Project Management Office by coaching and mentoring others and providing performance feedback.
• Builds trust and confidence that leads to customer advocacy and sales opportunities by delivering exceptional results
• Partners and collaborates with internal organizations to ensure effective communication and coordination of activities.
• Keep project admin records up-to-date and accurate at all times
• Exercise sound judgment in keeping supervisor informed of potential risks and difficulties
• Inform supervisor of all issues affecting cost, quality and turn-around time

 

 

Requirements:

• Minimum 7-12 years of previous project management experience in localization services or related field
• Bachelor’s degree (BA, BS) or equivalent combination of education and experience
• Clear sense of accountability and good customer and communication skills
• Can balance workload among the team members
• Good working knowledge of Microsoft Office and Google Workspace applications
• Experience with bug tracking tools
• Knowledge of functional/linguistic testing process is a plus
• Has following personal attributes
  • Flexible team player
  • Superior Interpersonal skills
  • Can mix and relate well to all levels
  • Demonstrated ability to work well under pressure and unsupervised
  • Demonstrated ability to prioritize and handle multiple tasks simultaneously in a fast-paced and time-sensitive environment
  • Professional demeanor
  • Focused on goals and the overall team and company objectives
  • Organized and detail oriented
  • Self-motivated and proactive
  • Can improvise and innovate

 

Benefits:

• Amazing benefits. (Seriously!)
• Infinite training, professional development and personal growth opportunities.
• The rare opportunity to impact how organizations communicate globally. There’s a reason we work with 90 of the top 100 brands.
• Smart, engaged co-workers, a culture of diversity, innovation and opportunity.
• Great work life balance!

 

 

Life at RWS - We work hard together to deliver for our customers; our expertise, professionalism and determination to never let others down drives  us to be passionate and serious about what we do, deliver customer value, yet always adding a human touch 
 

As a company focused on connecting people through language, diversity and inclusion are fundamental to our company culture. RWS is an Equal Opportunities Employer and we are committed in ensuring that all employees work in an environment free from all forms of harassment and discrimination and one that actively promotes teamwork, diversity and trust. All employees have a right to be treated with respect and dignity. RWS operate in a manner for the inclusion of all - any form of discrimination is expressly prohibited. Employees are selected and promoted on merit alone and no other factors whether race, gender, age, religion, marital status, gender identity or disability are taken into consideration.

 

We are proud to work in a company where all can succeed and grow their career and while RWS operates in accordance with all local employment laws, if local law enables any form of discrimination this is against RWS company policy and we will adhere to the highest standard.   

 

RWS is an Affirmative Action Employer.  Qualified applicants will be evaluated for employment without regard to race, color, religion, sex, national origin, veteran, and disability status.  For more information about EEO/AAP legislation please visit: https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf

 

Recruitment Agencies: RWS Group PLC does not accept agency resumes.  Please do not forward any unsolicited resumes to any RWS employees.  Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.