This position is critical to Agilent's mission to inspire and support discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek -- so they can do what they do best: improve the world around us.

The primary responsibilities for this role are to provide post-sales support and to develop the support strategy for new products.  

As part of the team you will:

• Use in-depth technical or scientific knowledge and product expertise to resolve product support escalations.
• Intertact with customers, provide deep support internally to Field Service Engineers, or customer call center personnel.
• Ensure the development and implementattion support plan, repair levels, and production support plans for new products. 
• Provide technical product measurement consulting on presales opportunities. 
• Interact with marketing, sales, technical support, QA, manufacturing, product development, as well as external customers to ensure that our products have the necessary features, cost parameters, supportability goals, reliability targets, and release schedules. 
• Write product and/or process user documentation.
• Develop and deliver technical training to the Agilent technical support teams, such as field service and remote service engineers at a local, regional, and international scope. 
• Determine and develops approaches to assignments.
• Lead technical marketing projects requiring coordination with other functions.
• Solve a broad range of problems of varying scope and complexity.