The PS Business Operations Analyst is responsible for overseeing all aspects of the operational support within the EMEA Professional Services organization. The Bus Ops Analyst serves a critical role as a trusted business advisor to Professional Services Sales and Delivery. In this capacity, they are accountable for championing and ensuring implementation of key operational organization initiatives for their assigned region(s) and providing visibility into the business performance to the regional teams to enable them to successfully meet their financial commitments to the company.


Responsibilities


Work closely with Sales team to provide support with statement of work and sales process.

Work closely with PS Project Management to provide support with engagements of all types. Provide analysis to Delivery Management as to health of engagements and business. Monitor “At-Risk” engagements.

Maintain and strengthen Shared Services’ (off-shore) team relationship by providing just in time support to ensure engagements book and close in a timely fashion, accurate project set-up, invoicing and time entry.

Attend weekly regional forecast call/s and provide accurate week over week variances, forecast insight, ensure forecast methodology is adhered to and rolled-up in a timely fashion.

Drive diligence around margin tracking, ongoing project analysis, unbilled revenue and de-book cadence.

Provide regular updates to regional stakeholders as it relates to redemption and potential extension of credits.

Support the regional Business Operations Manager to proactively analyse trends and patterns in operational data to determine potential issues and ramifications to the business. Provide project analysis and recommendations to field management as a business partner.

Provide onboarding support to new regional team members and assimilation into operational processes and procedures.

Provide suggestions for improvement to the Operations management team on overall operational processes and policies to facilitate an environment of continuous improvement.

Spearhead special projects on behalf of Operations that may include, but are not limited to, systems testing, rewriting process, process improvement and acquisitions.

Requirements

- BS/BA degree preferable
- 5 years related experience working in an operations capacity, preferably in a services environment
- Self-starter who is willing and able to take initiative
- Detail-oriented
- Strong organizational/project management skills
- Strong reporting and analysis
- Strong understanding of forecast methodology; ability to manage and own quarterly target
- Strong understand of revenue recognition practices, GAAP, etc.
- Good eye and ability to roll-out process improvement
- Experience working with off-shore teams
- Strong interpersonal skills and the ability to work well with peers and upper management
- Strong problem solving and analytical skills
- Working knowledge of MS Office Suite (Outlook, Excel, Word, PowerPoint, Access)
- Solid customer service experience in a professional corporate environment
- Excellent oral and written communication skills
- Proven ability to multi-task in a fast-paced environment
- Quick learner and team player

Category : Business Strategy and Operations
Subcategory: Business Operations Analyst
Experience: Manager and Professional
Full Time/ Part Time: Full Time
Work From Home: No
Posted Date: 2020-05-05

VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at http://careers.vmware.com.

Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.