Quality Management 质量管理
Mercedes-Benz�??点: beijingUpdate time: October 17,2021
Job Description

Task Description

- Responsible for developing quality evaluation framework, approach, process and criteria regarding Operations work. Implement quality check & auditing and identify performance gaps and root causes for business unit to better manage their businesses. Propose solution alternatives for agent coaching. Partner with BU management team to identify areas for improvement. Prepare regular audit reports and offer clear insights in work quality. Continually evaluate and develop audit/monitoring procedures to improve efficiency and effectiveness. Perform other duties as requested by management
- Communicate auditing results to internal management both written and orally, while helping the team track the effective implementation of corrective actions.
- Identify continuous improvement opportunities in critical audit processes including audit planning, reporting, risk assessment and customer satisfaction.
- Other ad-hoc tasks

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