Overall operation in control of the Spa and Wellbeing activities. Responsible for the entire operation of the spa and fitness facilities, including consultations, reservations, treatments, retailing, spa cuisine, fitness exercise programs and exercise studio.

What will I be doing?

1. Supervise the team and improve their service to go beyond the guest expectation.
2. Work on the sale of Health Club Membership, make the sale plan and achieve the target.
3. Development good relationship with hotel guests and Health Club members, help them select proper gym instructor and work out the exercise plan.
4. Watch on the efficiency and profit of Health Club and Spa, find out the problem and report to the Director of Operations to discuss and settle the problems, provide related information to the senior management.
5. Interview, train and evaluate the Health Club & Spa team.
6. Encourage and motivate team members to improve their working efficiency and positivity.
7. Involve in and work on the maintenance plan of facilities, sign the maintenance contract with the supplied if necessary.
8. Monitor the assumption of guest amenities to control the cost.
9. To carry out regular inventories of operating equipment and take appropriate actions.
10. Ensures that Hilton Brand Standards are met or exceeded at all times, in the spa and health club and in all areas designed for well-being activities.
11. To ensure that all shortfalls in terms of overall appearance, maintenance, hygiene and safety are addressed with the help of relevant departments if needed.
12. To ensure that all products are ordered, stored and requisitioned according to the highest standards. Potential shelf life of products must be taken into account.
13. To keep abreast of industry trends and competition and suggest new ways to consistently improve the operation.
14. To work closely with Business Development for all current and future Business Strategies.
15. To provide a monthly report for both Director of Operations and Director of Finance.
16. Adhere to the hotel’s security and emergency policies and procedures.
17. To ensure that all team members have a complete understanding of and adhere to the Hotel’s Team member Rules and Regulations.
18. The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment.
19. Carries out any other reasonable duties and responsibilities as assigned.

What are we looking for?

1. To have a strong knowledge of all spa treatments, services fitness services and retail products available in the Spa & Fitness Department.
2. To be capable of training the team member.
3. Ability to lead, to provide guidance and to develop team member.
4. Demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, then brand and the Company.
5. Problem solving and organizational abilities.
6. Interpersonal skills to provide overall guest satisfaction. Ability to work under pressure and deal with stressful situations during busy periods.

Required Qualifications:

1. Relevant knowleage of Health Club & Spa.
2. 5 years related experience including 3years’ experience in SPA operations or equivalent combination of education and experience.
3. Fluent written and spoken English.

Preferred Qualifications:

1. Ability to be resourceful, creative and maintain flexibility.
2. Working experience within Hilton Group.
3. Beauty academician.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands (http://jobs.hiltonworldwide.com/our-brands/index.php) . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Job: Spa, Health Club, Recreation

Title: Recreation Manager

Location: null

Requisition ID: HOT07VJC

EOE/AA/Disabled/Veterans