Remarketing Pre-term Specilist 再营销到期前专员
Mercedes-Benz�??点: beijingUpdate time: October 17,2021
Job Description

 Task Description
- Execute the pre-term remarketing process and reach KPI target
- Capable of efficiently communicating with customers on lease end options and process
- Guide customer back to dealership and actively promote retention offers

- Answer all basic inquiries from customer related to lease end process and options including trade in, buyout, balloon refinance, de-mortgage etc.
- Facilitate customer complete early termination process, retain customer as more as possible, apply for waive penalty for qualified customer to improve CSI
- Manage after call work of ET and follow up signature and payment and document handling
- Escalate cases to related departments to solve customer’s complaints

Others
- Support various remarketing related project, like process optimization & document handling, system testing and others.
- Conduct other tasks as required to support achievement of the company’s business objectives

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