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Reports To
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GM

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Job Overview
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We serve on the frontlines of the AI Robotics operations, and our field support engineers are the integral part of this team. In this position, you can expect to tackle issues relating to software, hardware and networking. Providing our clients with the exemplary support and care they trust us for. You can boost our team and benefit from having a solutions-oriented group of professionals behind you. If you want to be a part of tech's next big movement, consider joining our team as a field support engineer.

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Responsibilities and Duties
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• Travel to robot deployment site, setup and handle the robots
• Installation, deployment and handling of humanoid robot at customer's site
• Responsibility for network/WiFi, and other on-site services to be in place, and interacting with service vendors at venue
• Instruction/training of customer regarding human-robot interaction
• Monitor functions and performance of robot, and troubleshoot in real-time; provide immediate feedback to the operator as well as to tech support
• Acting as mediator in interaction between visitors and robot, directing visitor traffic
• Provide maintenance and care of the robot during multi-day events, shut-down and storage

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Qualifications
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• Bachelor's Degree, ideally in electrical or mechanical engineering
• A minimum of 2 years of work experience in tech, engineering, IT, telecom industry.
• Experience handling multiple priorities and communicating with several parties simultaneously
• Customer service experience
• Strong English and Mandarin Verbal and written communication skills
• Strong multitasking skills, ability to work well under pressure
• Punctuality and reliability, flexibility and can-do attitude
• Responsiveness and quick reaction as needed for intervention or troubleshooting
• Willingness to travel