SERVICE OFFICER – HK listed ICT information & communications technology (Lai chi Kok)
JPC TEXSON LTDLai chi kokUpdate time: May 3,2020
Job Description
THE COMPANY :
- HK listed company
- Information & communications technology company (ICT)
- We are looking for SERVICE OFFICER – with details as follows :
THE JOB :
- To coordinate and manage of daily CPE (data / voice) fault tickets, support field engineers and internal parties with effective SR order management and service coordination
- To close monitor on CPE(data / voice) fault ticket progress, provide status update report to team leader or Unit Manger
- To dealing with internal parties, external parties / end-users for schedule appointment
- To provide good customer service on handling SR enquiries; cooperate with other teams members to resolve customer's request efficiently
- To carry out any ad hoc duties whenever appropriate to meet business need
- Degree/Diploma holder in business administration, IT engineering or related field, or equivalent with 3 years working experience
- Ability to work in a dynamic work environment, handle multiple tasks and meet strict deadlines
- Proficiency in Microsoft Word, MS Excel, MS PowerPoint
- Customer-oriented with passion, patience and caring attitude
- Proficient in both Cantonese and English
- Experience in worked on telecommunications arrangement is an advantage
- Annual leave : 14 days
- Medical benefits
- Office location : Lai Chi Kok
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